Service Appointment Specialist - Customer Experience

Dunlop Ford

Lethbridge

On-site

CAD 42,000 - 52,000

Full time

5 days ago

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Benefits offered by this job

Competitive pay

Medical & Life Insurance

Bonus incentives

No weekends

Paid training

Education reimbursement

Great culture

Promote from within

Uniforms provided

Discounts on parts & service

Family owned & operated

State of the art facility

Job summary

The Dunlop Ford Automotive Group in Southern Alberta is seeking a Service Appointment Coordinator to support customers and streamline service processes at our dealership. You will learn about the automotive industry, apply your skills, and contribute to team goals in a dynamic, family-owned environment.

You will schedule appointments, advise on maintenance, and ensure timely communication with customers across phone, online scheduling, and chat channels, contributing to a positive customer

Qualifications

Must have strong computer skills including Outlook, Excel and Word.
Must have strong customer service background.
Excellent verbal and written communication skills.
Must be punctual and reliable.

Responsibilities

Listen to the customer, answer their questions, and direct customers appropriately as they request.
Schedule service appointments.
Advise on recommended maintenance.
Confirm scheduled & missed appointments.
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.

Skills

Outlook

Excel

Word

Customer service

Verbal & written communication

Punctuality

Job description

You will schedule appointments, advise on maintenance, and ensure timely communication with customers across phone, online scheduling, and chat channels, contributing to a positive customer

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