Service Appointment Coordinator

Ford Co; Lethbridge; On-site; CAD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Disability insurance

Paid training

Continued education

Uniforms provided

Job summary

Dunlop Ford Automotive Group is seeking a Service Appointment Coordinator to support and improve our current processes in Southern Alberta. This role offers an opportunity to learn about the automotive industry, apply your talents, and contribute to team goals while enjoying personal achievement.

You will interact with customers, schedule appointments, advise on maintenance, and ensure timely responses to inquiries, with a focus on delivering positive experiences that align with our family-owned

Qualifications

• Strong computer skills with Outlook, Excel and Word.
• Excellent verbal and written communication.
• Punctual and reliable.

Responsibilities

• Listen to the customer, answer questions, and direct customers as requested.
• Schedule service appointments.
• Advise on recommended maintenance.
• Confirm scheduled and missed appointments.
• Respond quickly to customer phone calls, internet leads, and live chat inquiries.

Skills

Computer skills

Customer service

Verbal communication

Written communication

Punctuality

Reliability

Tools

Outlook

Excel

Word

Job description

The Dunlop Ford Automotive Group is a family owned business that has been serving Southern Alberta since 1964. We believe that by investing in our employee's professional growth and continually improving the customer experience, we will achieve our goal of being the most trusted and admired dealership in our market.

WhatWeOffer:

• Competitive Compensation
• Dental / Health/ Life and DisabilityInsurance
• BonusIncentives
• No Weekends or statutory holidays
• Paid Training
• Continued Education Reimbursement
• Great Culture
• Tenured Management Team
• Promote From Within
• Uniforms Provided / Uniform Laundry Service Provided
• Discounts on Parts,Servicesand vehicles
• Family Owned & Operated
• State of the Art Facility & Technology
• Career Pathing
• Company Outings
• Community Involvement

The Service Appointment Coordinator duties at Dunlop Ford are essential to positive customer experiences and our company's success. Dunlop Ford will be hiring an individual with skills to support and improve on our current processes. This position will provide an opportunity to learn or enhance your knowledge about the automotive industry, apply your talents, contribute to team goals and enjoy personal achievements.

Responsibilities:

• Listen to the customer, answer their questions, and direct customers appropriately as they request
• Schedule service appointments
• Advise on recommended maintenance
• Confirm scheduled & missed appointments
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries

Qualifications:

• Must have strong computer skills, including Outlook, Excel and Word
• Must have strong customer service background
• Must have excellent verbal and written communication skillsMust be punctual and reliable