Automotive BDC Appointment Coordinator — Service Scheduling

Dilawri Group of Companies; Regina; On-site; CAD 42,000 - 54,000; Full time

Job summary

Dilawri Group of Companies in Regina, SK, is seeking a BDC Appointment Coordinator to join our growing team in Canada's largest automotive group. You will coordinate appointments for multiple dealerships, qualify opportunities for service growth, and perform multi-level follow-up using various call types and software, with a minimum of 75 service calls per day.

This role focuses on delivering exceptional customer service and requires strong communication, attention to detail, and the ability to

Qualifications

• Excel at customer service and enjoy contacting and assisting customers on the telephone.
• Clear and pleasant voice quality is required for telephone communication.
• Attention to detail to ensure all customer requests and information is correctly entered.
• Ability to learn multiple software applications.
• Focus on exceptional customer service.
• Previous service experience is considered an asset.

Responsibilities

• Coordinate appointments for multiple dealerships, ensuring timely customer contact.
• Identify and qualify customer opportunities for growth and improvement in service.
• Provide multiple levels of customer follow-up through several call types and software applications.
• 75+ Service calls minimum is required per day.

Skills

Customer service

Telephone communication

Attention to detail

Learn multiple software applications

Exceptional customer service

Previous service experience

Tools

CRM software

Job description

Dilawri Group of Companies in Regina, SK, is seeking a BDC Appointment Coordinator to join our growing team in Canada's largest automotive group. You will coordinate appointments for multiple dealerships, qualify opportunities for service growth, and perform multi-level follow-up using various call types and software, with a minimum of 75 service calls per day.

This role focuses on delivering exceptional customer service and requires strong communication, attention to detail, and the ability to