Automotive BDC & Service Appointment Coordinator

AutoCanada; Windsor; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Employee vehicle purchase & service

Employee assistance programs

Paid holidays and flex time for full‑t

Professional development

Job summary

AutoCanada’s Windsor dealership seeks an Internet/Business Development Coordinator to handle inbound/outbound inquiries, set service appointments, and drive customer satisfaction. You’ll work with the service, sales, and management teams to ensure a seamless customer experience and grow the business through effective CRM usage.

The role emphasizes tech savviness, strong communication, and a proactive mindset to build lasting customer relationships within a fast-paced auto retail environment.

Qualifications

• Experience in customer service, sales, or call center roles.
• Excellent verbal and written communication skills.
• Ability to identify customer needs and provide solutions.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with CRM software or similar tools.
• Ability to resolve customer inquiries in a timely and professional manner.
• Strong collaboration across departments to achieve goals.

Responsibilities

• Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
• Schedule appointments for service, liaising with customers, understanding their needs, and coordinating with the appropriate team members.
• Assist the service team by setting appointments for service.
• Regularly follow up with existing and potential customers to ensure satisfaction and continued engagement.
• Utilize the dealership’s CRM to track interactions, update information, and follow up on opportunities or reminders.
• Focus on customer retention by delivering exceptional service and resolving issues.
• Work with sales, service, and management to ensure a seamless customer experience.
• Track and report on call volume, appointments, follow-ups, and lead conversions.

Skills

Customer service

Call center

CRM software

Communication skills

Problem solving

Multitasking

Team collaboration

Tools

CRM software

Job description

AutoCanada’s Windsor dealership seeks an Internet/Business Development Coordinator to handle inbound/outbound inquiries, set service appointments, and drive customer satisfaction. You’ll work with the service, sales, and management teams to ensure a seamless customer experience and grow the business through effective CRM usage.

The role emphasizes tech savviness, strong communication, and a proactive mindset to build lasting customer relationships within a fast-paced auto retail environment.