Business Development Representative - Service

Fifth Ave VW; Calgary; On-site; CAD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary + commission

Company-paid benefits

RRSP matching

On-site café

Free lunch on Saturdays

Employee discounts on parts, service,

Job summary

Charlesglen Toyota in Calgary, Alberta, is hiring a Business Development Representative – Service to be the first point of contact for service customers. You will answer questions, coordinate appointments and ensure customers feel well taken care of.

The role requires excellent communication, strong organizational skills, and the ability to manage multiple priorities in a fast-paced dealership environment. Automotive service experience and PBS CRM familiarity are assets.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and rapport-building abilities.
• Organizational and time-management capabilities.
• Ability to handle high volume calls, follow-ups and appointments.
• Automotive dealership or service experience is an asset.
• PBS CRM or similar dealership systems experience is an asset.
• High school diploma or equivalent.
• Availability to work rotating Saturdays.

Responsibilities

• Respond to incoming calls, emails and online service requests promptly.
• Schedule and confirm service appointments with accurate data.
• Document customer concerns and service needs clearly.
• Provide information on services, costs, and appointment requirements.
• Prepare quotes and coordinate required parts or subcontracted services.
• Follow up with customers about service needs and recalls.
• Maintain accurate customer and appointment information in dealership systems.
• Coordinate customer shuttle requirements and collaborate with other departments.

Skills

Communication skills

Relationship building

Customer service

Organizational skills

Time management

Sales experience

Adaptability

Education

High school diploma or equivalent

Tools

PBS CRM

Microsoft Office

Job description

Business Development Representative - Service

Charlesglen Toyota – Alberta’s Celebration Destination! is a family-owned and operated dealership and one of Calgary’s largest Toyota stores. We’re proud of the reputation we’ve built for taking care of our customers, and we’re looking for a strong communicator and relationship builder to join our Service team.

As a Business Development Representative – Service, you’ll often be one of the first people our customers connect with when they need service for their vehicle. You’ll help make that experience easy from the start by answering questions, coordinating appointments, following up with customers and making sure they feel well taken care of.

This is a great opportunity for someone who genuinely enjoys working with people, is highly organized, and can comfortably manage multiple priorities in a busy dealership environment. Automotive or dealership experience is an asset, but strong customer service skills, initiative and the ability to learn quickly are just as important to us.

WHAT WE OFFER

• Competitive base salary plus commission
• Company-paid benefits, including extended health, dental, vision care and Employee Assistance Program
• RRSP matching
• On-site café with reasonably priced food
• Free lunch on Saturdays for employees working that day
• Employee discounts on parts, service and vehicles (conditions apply)
• A busy, established dealership with an experienced team and opportunities to learn and grow within the automotive industry

SCHEDULE

• Monday to Friday: 9:00 am – 6:00 pm

WHAT YOU’LL DO

Reporting to the Service Manager, you will help create an exceptional customer experience while supporting the day-to-day appointment and communication needs of our Service Department.

You will:

• Respond to incoming customer calls, emails and online service appointment requests promptly and professionally
• Schedule and confirm service appointments, ensuring accurate customer and vehicle information
• Listen to customers to understand their service needs and accurately document their concerns
• Answer general service questions and provide information about recommended services, costs and appointment requirements
• Prepare service quotes and coordinate required parts or subcontracted services in advance of appointments
• Follow up with customers regarding service needs and upcoming maintenance
• Contact customers regarding applicable safety recalls and service campaigns
• Conduct post-service follow-up and help promote future service and maintenance
• Maintain service follow-up and opportunity lists based on previous recommendations and customer history
• Coordinate customer shuttle requirements
• Work closely with Service Advisors, Parts, Sales and other dealership departments to provide a seamless customer experience
• Maintain accurate customer and appointment information within our dealership systems
• Help resolve customer concerns and ensure customers receive timely, professional follow-up
• Provide additional support to the Service Department as required

WHAT YOU BRING

We’re looking for someone who is personable, dependable and comfortable taking ownership of the customer experience.

You’ll be a strong fit if you have:

• Excellent verbal and written communication skills
• A natural ability to build rapport and make customers feel comfortable
• Strong organizational and time-management skills
• The ability to manage a high volume of calls, follow-ups and appointments without losing attention to detail
• Confidence working in a fast-paced environment where priorities can change throughout the day
• Strong follow-through and a willingness to take ownership of customer requests
• Previous customer service, call centre, appointment-setting or sales experience
• Automotive dealership or service experience is considered an asset
• Experience with dealership or CRM systems such as PBS is considered an asset
• Comfort using Microsoft Office and learning new technology
• High school diploma or equivalent
• Availability to work the scheduled rotating Saturdays

If you enjoy talking with customers, staying organized, solving problems and being part of a busy team, we’d like to hear from you.

G3 Auto Group is committed to providing equal employment opportunities to all individuals in accordance with applicable human rights legislation. We value diversity and are committed to creating a workplace built on fairness, respect and inclusion.