Appointment Coordinator (Kentwood Ford)

Go Auto; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Training & growth

Employee investment plan

Vacation weeks

Benefits package - health & dental

Career progression

Team-oriented culture

Community giving

Career growth stories

Job summary

Go Auto is looking for a Service Appointment Coordinator at Kentwood Ford in Edmonton. You will schedule appointments, greet guests, and manage recalls with a focus on exceptional service. You’’ll handle calls and emails, coordinate with parts, and process payments to ensure a smooth visit.

The role emphasizes proactive planning, strong communication, and a dedication to a positive guest experience in a dynamic dealership environment.

Qualifications

• Experience in customer service with a focus on positive guest experiences.
• Strong written and verbal communication throughout calls and emails.
• Highly organized and able to juggle multiple tasks with precision.
• Comfortable using technology and dealership software.

Responsibilities

• Schedule, confirm, and update appointments efficiently.
• Create a welcoming guest experience from first contact.
• Check recalls and discuss warranty coverage with customers.
• Respond to calls and emails promptly and professionally.
• Coordinate with parts to ensure seamless service flow.
• Handle payments following dealership guidelines.
• Follow up for feedback and surveys within 24 hours.

Skills

Customer service

Communication skills

Organization

Tech-savvy

Job description

Service Appointment Coordinator - Kentwood Ford

Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Appointment Coordinator!

Responsibilities

• Master of Appointments: Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
• Guest Experience Guru: Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
• Recall and Reminder Rockstar : Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
• Communication Connoisseur: Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
• Proactive Planner: Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
• Cash Handling Champion: Collect and process payments, following dealership guidelines with precision.
• Feedback Aficionado : Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.

Qualifications

• Customer service experience with a passion for creating positive experiences.
• Excellent communication skills, both written and verbal.
• Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
• Tech-savvy

Perks

• Learn and Grow - We're committed to your growth and development. We will ensure you receive all the training you need as well as access to our library of courses in the Go Auto U.
• Employee Investment Program - Money back? Yes, please! Brace yourself for this irresistible offer. Our program guarantees a 10% return every year, up to a whopping 16%, based on Go Auto's profits.
• Vacation Vibes - We understand the importance of work-life balance. Picture yourself sipping margaritas on a sandy beach. After your first year, enjoy THREE WEEKS OF VACATION! Reach five years, and you'll have four weeks. Hit ten years, and you'll be soaking up FIVE weeks of vacation time!
• Health and Dental - Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile!
• Climb the Ladder - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path?
• Positive Team Environment - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
• Giving Back Feels Great - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Find Your Life-Changing Career - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.

Don't settle for just a job—join us at Go Auto and build a career you'll love.