Service Appointment Coordinator

Trotman Auto Group; Comox; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Mental wellness support

Paid training

Internal advancement opportunities

Job summary

Comox Valley Dodge, part of Trotman Auto Group, is seeking a Service Appointment Coordinator to support service operations by connecting with customers, generating appointments, and ensuring a smooth and professional experience from first contact to follow-up.

This full-time position offers a competitive compensation and benefits package, including medical, dental, and mental wellness support, with growth opportunities through paid training and internal advancement.

Qualifications

• Previous experience in customer service or business development is preferred.
• Strong ability to deliver excellent customer service and build relationships.
• Motivated, organized, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Answer inbound calls and schedule service appointments.
• Assist customers with inquiries and provide high-level service online and by phone.
• Gather concerns, identify service needs, and communicate with Advisors/Technicians.
• Generate appointments through retention and business development programs.
• Provide accurate estimates and explain service details clearly.
• Conduct post-service follow-up to ensure satisfaction.
• Maintain accurate customer records and document interactions.
• Support email and mail campaigns and stay updated on recalls and maintenance schedules.

Skills

Customer service

Relationship building

Multi-tasking

Communication

MS Office

Driver's license

Tools

MS Office

Job description

Looking for a customer‑focused opportunity with a top automotive employer? Join Comox Valley Dodge, part of Trotman Auto Group, recognized as one of Canada’s Best Managed Companies!

Why Work With Us?

At Comox Valley Dodge, we are not just servicing vehicles. We are delivering exceptional customer experiences. As a Service Appointment Coordinator, you will play a key role in supporting service operations by connecting with customers, generating appointments, and ensuring a smooth and professional experience from first contact to follow‑up.

What We Offer

• A rewarding career with a top automotive group in British Columbia
• Permanent, full‑time role with competitive hourly compensation
• Comprehensive benefits including medical, dental, and mental wellness support
• A supportive and team‑focused workplace culture
• Career growth and development through paid training, TAG University, and internal advancement opportunities

Who We’re Looking For

• Previous experience in a customer service or business development role is preferred
• Proven ability to deliver strong customer service and build relationships
• Motivated, organized, and able to manage multiple priorities in a fast‑paced environment
• Strong communication and interpersonal skills
• Attention to detail with the ability to document and manage customer interactions accurately
• Proficiency with MS Office and general computer systems
• Valid BC Class 5 or 7 driver’s license with a clean abstract

Schedule: Full‑Time

Compensation: $50,000-$70,000 per year

What Your Day Will Look Like

• Answer inbound calls and make outbound calls to schedule service appointments
• Assist customers with inquiries and provide a high level of service both over the phone and online
• Gather customer concerns, identify service needs, and communicate effectively with Service Advisors and Technicians
• Generate service appointments by following retention and business development programs
• Provide accurate estimates and communicate service details clearly to customers
• Conduct post‑service follow‑up calls to ensure customer satisfaction
• Maintain accurate customer records and document all interactions
• Support email and mail campaigns, including follow‑up with customers
• Stay up to date on manufacturer maintenance schedules, recalls, and service recommendations

and take the next step in your career with one of Canada’s Best Managed Companies.

#INDLOW

Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with BC's Personal Information Protection Act (PIPA).