Appointment Coordinator - Service

Socket.dev; Dartmouth; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

Group RRSP matching program

Employee family assistance program

Ongoing training & development

Exclusive family employee discounts

Free on-site parking and on-site gym

Job summary

O’Regan’s Automotive Group is seeking a Service Appointment Coordinator to schedule and manage service visits. You will be the friendly voice customers rely on, handling inquiries, confirming details, and coordinating with the service team to ensure smooth visits.

You will contribute to customer satisfaction through attentive communication, accurate information capture, and timely follow-ups in a fast-paced on-site environment. Training and growth are supported within the company.

Qualifications

• Must have proven success in a customer-focused role.
• Excellent communication skills, friendly and adaptable.
• Detail-oriented with ability to capture accurate information.
• Able to balance multiple priorities with ease.

Responsibilities

• Schedule and manage service appointments via phone and email.
• Respond promptly to customer inquiries and follow up as needed.
• Conduct Customer Satisfaction surveys to drive improvements.
• Support the service team with other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Phone etiquette

Job description

Service Appointment Coordinator – Drive Your Career Forward with O’Regan’s!

Are you a people-person who loves keeping things organized and making customers smile? O’Regan’s Automotive Group, proudly one of Canada’s 50 Best Managed Companies, is looking for a motivated Service Appointment Coordinator to join our team. Here, your work matters, your growth is supported, and your contributions are celebrated!

What You’ll Do:

• Be the friendly voice that schedules and manages service appointments
• Respond promptly to emails and customer inquiries
• Conduct Customer Satisfaction surveys to help us continually improve
• Support the service team with other duties as assigned

Who You Are

• You have proven success in a customer-focused role
• Your communication skills are sharp, adaptable, and friendly
• You’re detail-oriented and work efficiently while capturing accurate information
• You can balance multiple priorities with ease

What’s in it for YOU?

• Comprehensive benefits package - We cost-share medical premiums because we want healthcare to be accessible and affordable for you and your family.
• Group RSP matching program - Because we care about your future and want to help you build long-term financial security.
• Employee family assistance program - Because we know life can be challenging, and support should always be within reach.
• Ongoing training & development - Because your growth is our growth
• Exclusive family employee discounts on labour, parts, services, and vehicle purchases
• Free on-site parking and on-site gym access

At O’Regan’s, you’re not just booking appointments. You’re the friendly, professional our customers rely on. Your career matters, and we’re here to help you grow!