Appointment Coordinator - Service

O'Regan's Automotive Group; Dartmouth; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits package

RRSP matching

Family assistance program

Training & development

Discounts on services/parts

Free parking & gym access

Job summary

O’Regan’s Automotive Group in Dartmouth, NS is seeking a Service Appointment Coordinator to be the friendly, organized face our customers rely on. You will manage service bookings, answer inquiries, and help us deliver a smooth, customer-focused experience.

This role emphasizes clear communication, accuracy in data entry, and the ability to juggle competing priorities while supporting the service team. The position includes a comprehensive benefits package and opportunities for growth.

Qualifications

• Experience in a customer-focused role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.

Responsibilities

• Schedule and manage service appointments.
• Respond to emails and customer inquiries promptly.
• Assist with customer satisfaction surveys and follow-ups.
• Support service team with assigned duties.

Skills

Customer service

Communication

Detail orientation

Multitasking

Job description

Service Appointment Coordinator – Drive Your Career Forward with O’Regan’s!

Are you a people-person who loves keeping things organized and making customers smile? O’Regan’s Automotive Group, proudly one of Canada’s 50 Best Managed Companies, is looking for a motivated Service Appointment Coordinator to join our team. Here, your work matters, your growth is supported, and your contributions are celebrated!

What You’ll Do

• Be the friendly voice that schedules and manages service appointments
• Respond promptly to emails and customer inquiries
• Conduct Customer Satisfaction surveys to help us continually improve
• Support the service team with other duties as assigned

Who You Are

• You have proven success in a customer-focused role
• Your communication skills are sharp, adaptable, and friendly
• You’re detail-oriented and work efficiently while capturing accurate information
• You can balance multiple priorities with ease

What’s in it for YOU?

• Comprehensive benefits package - We cost-share medical premiums because we want healthcare to be accessible and affordable for you and your family.
• Group RSP matching program - Because we care about your future and want to help you build long-term financial security.
• Employee family assistance program - Because we know life can be challenging, and support should always be within reach.
• Ongoing training & development - Because your growth is our growth
• Exclusive family employee discounts on labour, parts, services, and vehicle purchases
• Free on-site parking and on-site gym access

At O’Regan’s, you’re not just booking appointments. You’re the friendly, professional our customers rely on. Your career matters, and we’re here to help you grow!