Service Advisor/Warranty Administrator

Flaman Group; Nisku; On-site; CAD 42,000 - 70,000; Full time

Benefits offered by this job

Advancement opportunities

Competitive compensation

Excellent benefits

RRSP plan

On-site gym

Three weeks vacation

Job summary

Flaman Sales in Nisku, Alberta is seeking a Service Advisor/Warranty Administrator to join our team. This permanent, full-time role is 40 hours per week, Monday to Friday, with competitive compensation and excellent benefits.

You will provide outstanding customer service, manage warranty duties, prepare work orders and invoices, and coordinate with service and parts teams to ensure timely repairs. A strong focus on relationships and attention to detail is essential.

Qualifications

• Customer relations are essential and you should build strong relationships with customers, vendors and team members.
• Proficiency with technology and MS Office; familiarity with industry software is a plus.
• Familiarity with mechanical/agricultural equipment or trailers is an asset.
• Self-motivated, results-oriented and dependable with strong problem-solving skills.
• Demonstrated time management and ability to multitask with competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Ability to lift up to 50 lbs safely.
• Strong verbal and written communication in English.
• Able to take direction and work well as part of a team.
• Valid Class 5 driver’s license with a clean record.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Respond to inquiries in person, over the phone, via email and through Kenect regarding service needs with timely responses.
• Advise customers about necessary service and routine maintenance and provide updates on progress.
• Prepare work orders with accurate unit problems or symptoms and convey details to the Service Technician.
• Complete required CVIP paperwork and warranty duties, including processing payments.
• Prepare invoices, arrange billing of services, and collect payments.
• Electronic processing of open and closed work orders; data entry of time and repair stories.
• Create purchase orders for sublets and coordinate parts and service.
• Schedule customer appointments and manage service check-ins.
• Collaborate with service and parts teams to ensure timely completion of work.
• Maintain a clean, organized workspace and stay current with product knowledge.
• Overtime may be required during busy seasons.

Skills

Relationship building

Self-motivation

Accountability

Time management

Organization

Physical ability

Communication

Teamwork

Positive attitude

Eagerness to learn

Driver's license

Tools

MS Office

Job description

Looking to supercharge your career, expand your skillset and conquer daily tasks with the support of a fantastic team?

Flaman Sales has a great opportunity for you!!!! Our Nisku, Albertalocation currently has an opening for an enthusiastic, friendly and motivated Service Advisor/Warranty Administratorto join our team!!! This is a permanent, full-time position working forty(40) hours per week, Monday to Friday.

Flaman offers

• advancement opportunities within the company
• competitive compensation
• excellent benefits
• RRSP plan
• an on-site gym
• three (3) weeks vacation!!

At Flaman, we're committed to keeping our fields producing, businesses moving and our team's skillset growing. We value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

Primary Responsibilities include (but are not limited to):

• Provide excellent customer service to both internal and external customers
• Respond to customer inquiries and requests in person, over the phone, via email and through Kenect (text messaging) regarding service needs,
• ensuring responses are given in a timely manner
• Advise customers about necessary service & routine maintenance while providing updates on progress of repair
• Complete required paperwork with accuracy according to company policies, procedures and protocols
• Prepare work orders by detailing the unit’s problems or symptoms ensuring to convey accurate information to the Service Technician
• Complete all CVIP certifications paperwork
• Prepare invoices, arrange for billing of services, and collect payments
• Electronic processing of accurate open and complete work orders
• Data entry of Tech’s time and repair stories
• Create PO’s for sublets
• Various clerical duties including photocopying, sorting/filing, etc
• Schedule customer appointments.
• Service check-ins/walk arounds, set expectations with customers (re: timelines, etc)
• Executing all warranty duties and responsibilities including processing payments
• Process all transit damage claims
• Process all insurance claims and payments
• Order replacement VIN stickers
• Dealership support to internal departments and rental dealers
• Maintain a clean tidy and organized workspace
• Remain current with product knowledge regarding parts, hardware and new equipment
• Collaborate with service and parts team to ensure work is completed in a timely manner
• Follow up with manager/supervisor and other internal departments as needed·
• Other duties as required and/or tasked by Manager
• Overtime may be necessary during busy seasons

Skills and Qualifications:

• Recognize the importance of building strong, lasting relationships with customers, vendors and co-workers
• Proficient with technology, computer applications, including Microsoft Office and other industry specific software programs
• Familiarity with mechanical and agricultural equipment /trailers (considered an asset)
• Self-motivated and results-oriented
• Must be accountable, reliable and have good problem-solving skills
• Good time management skills with the ability to multi-task and balance priorities
• Strong organizational skills, attention to detail and excellent follow-through
• Capable of safely lifting up to 50 lbs. on your own
• Good communication skills both verbal and written (fluent in English)
• Able to take direction and work as a team player
• Maintain a positive “can do” attitude
• Have great work ethic and willingness to expand industry knowledge/education
• Valid Class 5 driver’s license, clean drivers abstract and satisfactory criminal record check

We are an equal opportunity employer, committed to workforce diversity. We thank all applicants for their interest in this position, however, only candidates selected for interviews will be contacted.

Note: It has been brought to Flaman's attention that there may be fraudulent job postings on various online hiring platforms. Be aware that fraudster's are seeking personal information and may even provide “fake” job offers. Any job offers from postings deemed to be fraudulent are in no way associated with Flaman.