Parts & Rentals Advisor - Lethbridge, AB

Flaman Group; Lethbridge; Hybrid; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Advancement opportunities

Competitive compensation

Excellent benefits

RRSP plan

Three weeks vacation

Job summary

Flaman Group in Lethbridge, AB is seeking a Parts & Rentals Advisor to deliver friendly, knowledgeable service for parts, hardware and trailer rentals. You will support customers in person, over the phone, and via email, while maintaining accurate records and coordinating rental logistics.

The role emphasizes customer relationships, teamwork, and accuracy, with advancement opportunities, competitive compensation, benefits, RRSP and three weeks vacation. Weekend hours may apply.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years experience in a similar role.
• Experience in agriculture industry preferred.
• Proficient with technology and office software including Microsoft Office.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Advise on customer inquiries in person, by phone, email or text messaging.
• Maintain current product knowledge on parts, hardware, inventory, fleet and equipment.
• Complete paperwork accurately according to company policies.
• Coordinate shipping and rentals for equipment and trailers.
• Back counter support for mechanics and prepare invoices.

Education

High school Diploma or equivalent

Tools

Microsoft Office

Job description

Parts & Rentals Advisor - Lethbridge, AB

6 days ago Requisition ID: 1149

Looking to expand your experience and grow your career with an amazing organization?

Flaman Sales Ltd.has a great opportunity for you !!!! Our Lethbridge, Albertalocation has an opening for an enthusiastic, friendly and ambitious Parts & Rentals Advisorto join our team!!!

Flamanoffers advancement opportunities within the company, competitive compensation, excellent benefits, an RRSP plan, a positive workplace atmosphere,and three weeks vacation!!!

At Flaman, we value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

Primary Responsibilities include (but are not limited to):

• Provide excellent customer service to both internal and external customers
• Advise on customer inquiries and requests in person, over the phone, via email and through Kenect (text messaging)
• Remain current with product knowledge regarding parts, hardware, inventory, fleet and new equipment
• Complete required paperwork with accuracy according to company policies, procedures and protocols
• Offer your expertise and knowledge on parts and rentals for ag equipment and trailer rentals
• Working with customers and manufacturers to ensure warranty forms/requests are successfully completed for parts and hardware
• Perform regular inventory cycle counts and maintain up to date accurate records for parts, hardware and other categories as assigned
• Assist with year-end inventory counts
• Back counter parts support (to the mechanics)
• Prepare invoices and process payments
• Follow up with customers (parts & rentals)
• Maintain regular communication with Store/Divisional Managers (Parts & Rentals)
• Co-ordinate shipping on rental equipment (ie. Deliveries to customers, moving items to other stores/dealers)
• Monitor condition and functionality of rental equipment and notify Store/Divisional Rental Manager of replacement needs
• Assist in maintaining updated file on each rental asset containing (all checklists, all CVIPS, registration info, and copies of work orders)
• Various clerical duties including photocopying, sorting/filing, etc
• Schedule customer rental bookings
• Collaborate and follow up with other internal departments as needed
• Occasional out of town/overnight travel may be necessary
• Comply with company policies, procedures and protocols
• Work in GPS system for monitoring/tracking trailer units
• Assist in maintaining a welcoming, organized and clean workspace and showroom
• Use safe work practices to ensure safety of all staff, vendors and customers
• Other tasks and administrative duties as required
• Weekend and Stat Holiday working hours as scheduled
• Overtime may be necessary during busy seasons

Skills and Qualifications:

• Recognize the importance of building strong, lasting relationships with customers, vendors and co-workers
• High school Diploma or equivalent
• Minimum 2 years experience in similar role (preferred)
• Experience working in agriculture industry (preferred)
• Proficient with technology, computer applications, including Microsoft Office and other industry specific software programs
• Familiarity with mechanical and agricultural equipment /trailers (considered an asset)
• Self-motivated and results-oriented
• Must be accountable, reliable and have good problem-solving skills
• Good time management skills with the ability to multi-task and balance priorities
• Strong organizational skills, attention to detail and excellent follow-through