Parts & Rentals Advisor - Calgary, AB

Flaman Sales Ltd.; Calgary; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

RRSP match

Job summary

Flaman Sales Ltd. in Calgary, AB, is seeking a Parts & Rentals Advisor to deliver exceptional customer service, advise on parts and rentals, and manage inventory at our brand-new Calgary location.

You will handle inquiries in person, by phone, and by email, maintain product knowledge, and complete paperwork accurately while supporting technicians and drivers. A strong team environment and advancement opportunities await.

Qualifications

• Minimum 2 years experience in similar role (preferred).
• Experience working with agriculture equipment/trailers is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Advise on customer inquiries in person, over the phone, via email and through Kenect.
• Maintain up-to-date product knowledge on parts, hardware, inventory, fleet and new equipment.
• Complete required paperwork with accuracy according to company policies.

Skills

Customer service

Communication

Tech literacy

Attention to detail

Education

High school diploma

Tools

MS Office

Inventory software

Job description

Looking to expand your experience and grow your career with an amazing organization?

Flaman Sales Ltd.has an exciting opportunity for you!!!! We currently have an opening for an energetic, innovative and ambitious Parts & Rentals Advisor to join our Calgary, Alberta team at our brand new location just 14 minutes East of Calgary, Alberta!!!

Flaman offers advancement opportunities within the company,competitive compensation,excellent benefits,RRSP plan, a positive workplace environment and three weeks vacation!!

At Flaman, we value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

Job Duties & Responsibilities:

• Provide excellent customer service to both internal and external customers
• Advise to customer inquiries and requests in person, over the phone, via email and through Kenect (text messaging)
• Remain current with product knowledge regarding parts, hardware, inventory, fleet and new equipment
• Complete required paperwork with accuracy according to company policies, procedures and protocols
• Offer your expertise and knowledge on parts and rentals for ag equipment and trailer rentals
• Working with customers and manufacturers to ensure warranty forms/requests are successfully completed for parts and hardware
• Perform regular inventory cycle counts and maintain up to date accurate records for parts, hardware and other categories as assigned
• Assist with year-end inventory counts
• Back counter parts support (to the mechanics)
• Prepare invoices and process payments
• Follow up with customers (parts & rentals)
• Maintain regular communication with Store/Divisional Managers (Parts & Rentals)
• Co-ordinate shipping on rental equipment (ie. Deliveries to customers, moving items to other stores/dealers)
• Monitor condition and functionality of rental equipment and notify Store/Divisional Rental Manager of replacement needs
• Assist in maintaining updated file on each rental asset containing (all checklists, all CVIPS, registration info, and copies of work orders)
• Various clerical duties including photocopying, sorting/filing, etc
• Schedule customer rental bookings
• Collaborate and follow up with other internal departments as needed
• Occasional out of town/overnight travel may be necessary
• Comply with company policies, procedures and protocols
• Work in GPS system for monitoring/tracking trailer units
• Assist in maintaining a welcoming, organized and clean workspace and showroom
• Use safe work practices to ensure safety of all staff, vendors and customers
• Other tasks and administrative duties as required
• Weekend and Stat Holiday working hours as scheduled
• Overtime may be necessary during busy seasons

Skills and Qualifications:

• Recognize the importance of building strong, lasting relationships with customers, vendors and co-workers
• Proficient with technology, computer applications, including Microsoft Office and other industry specific software programs
• Familiarity with mechanical and agricultural equipment /trailers (considered an asset)
• Minimum 2 years experience in similar role (preferred)
• Experience working in agriculture industry (preferred)
• Self-motivated and results-oriented
• Must be accountable, reliable and have good problem-solving skills
• Good time management skills with the ability to multi-task and balance priorities
• Strong organizational skills, attention to detail and excellent follow-through
• Capable of safely lifting up to 50 lbs. on your own
• Good communication skills both verbal and written (fluent in English)
• Able to take direction and work as a team player
• Maintain a positive “can do” attitude
• Have great work ethic and willingness to expand industry knowledge/education
• Valid Class 5 driver’s license, clean drivers abstract and satisfactory criminal record check

If you are a positive “go-getter” who feels that you’d be a great addition to our team, and you share in our belief of “People working together, Doing what is right, Making a difference”,

We are an equal opportunity employer, committed to workforce diversity. We thank all applicants for their interest in this position, however, only candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

Experience:

• parts and/or rentals: 2 years (preferred)