Fitness Equipment Service Technician - Saskatoon, SK

Flaman Fitness; Saskatoon; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

RRSP match

On-site parking

Paid time off

Employee assistance program

Job summary

Flaman Fitness Ltd. in Saskatoon, SK is seeking a Service Technician to diagnose, repair and install fitness equipment while delivering excellent customer service on-site.

You will manage parts, schedule service calls, document work orders and collaborate with teammates. A high school diploma and mechanical aptitude are required; a driver’s license and safety mindset are essential.

Qualifications

• Strong customer service orientation and relationship-building with customers, vendors and teammates.
• Mechanical aptitude with knowledge of fitness equipment operations.
• Fluent English with good written and verbal communication.
• Valid Class 5 driver’s license and clean driving record.

Responsibilities

• Maintain excellent customer service and professional attitude.
• Ensure open lines of communication with your manager and customers.
• Adhere to strict safety and quality standards on all work sites; know safety protocols.
• Complete required paperwork accurately per company policies and procedures.
• Process service work orders with precise documentation of customer requirements, specifications and service details.
• Monitor inventory levels of fitness parts and supplies; coordinate with procurement for stock and replenishment.
• Maintain records of service activities and generate reports on performance.

Skills

Customer service

Mechanically inclined

Strong communication

Safety compliance

Problem-solving

Team player

Organisation

Education

Highschool diploma or equivalent

Service/repair certification (preferred)

Job description

Fitness Equipment Service Technician - Saskatoon, SK

Employee

Looking to flex your knowledge of fitness equipment mechanics?

Flaman Fitness Ltd. has a great opportunity for you! We currently have an opening for an enthusiastic, friendly and motivated Service Technician to join our Saskatoon, Saskatchewan team!

Flaman offers advancement opportunities within the company, competitive compensation, excellent benefits, RRSP matching plan, in-store discount and a fun workplace environment!!

At Flaman, we value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

Job Duties & Responsibilities:

• Maintain excellent customer service and professional attitude
• Ensure open lines of communication with your manager & customers
• Adhere to strict safety and quality standards on all work sites and have a working knowledge of safety protocols both onsite and off-site
• Complete required paperwork with accuracy according to company policies, procedures and protocols
• Receive, review, and process service work orders, ensuring accurate documentation of customer requirements, specifications, and service details.
• Monitor and track inventory levels of fitness parts, equipment, and supplies, coordinating with the procurement team to ensure adequate stock levels and timely replenishment.
• Maintain accurate records of service activities, including service reports, work order statuses, customer interactions, and any other relevant information. Generate reports to provide insights on service performance and identify areas for improvement.
• Scheduling service calls with customers
• Move equipment/products safely and securely (heavy lifting)
• Assemble product according to manufacturer’s specifications
• Installation of accessories and equipment
• Advise customers of work performed, general equipment condition & future repair requirements
• Operate equipment used for testing and diagnosing purposes
• Diagnose and repair fitness equipment with efficiency and accuracy
• Remove all packaging from the installation site and ensure the site is clean and tidy before departing
• Complete documentation pertaining to incoming and outgoing inventory
• Ordering fitness parts
• Utilizing navigation apps and maintaining an organized travel schedule
• Use of a debit machine to take payments from customers
• Carrying out vehicle maintenance checks and ensuring enough gas is in the tank for the next day
• May require occasional travel out of town for work (including overnight stay)
• Assist other team members when needed
• Other tasks as required

Skills and Qualifications:

• Recognize the importance of building strong, lasting relationships with customers, vendors and co-workers
• Mechanically inclined with technical knowledge on fitness equipment operations
• Highschool diploma or equivalent
• Training/Certification for service, repair and maintenance on fitness equipment (preferred)
• Minimum 1 year previous mechanical & customer service experience (preferred)
• Capable and confident individual focused on customer service
• Self-motivated and results-oriented
• Must be accountable, reliable and have good problem-solving skills
• Organized with ability to balance priorities
• Strong attention to detail with excellent follow-through
• Ability to safely lift heavy products up to 55 lbs. on your own
• Ability to safely lift heavy products, with team lifts over 100 lbs.
• Good communication skills both verbal and written (fluent in English)
• Must be a professional, team player with a positive “can do” attitude
• Have great work ethic and eager to learn new things
• May be required to take, and submit results for drug & alcohol testing as per third party safety protocols
• Valid Class 5 driver’s license, clean drivers abstract & satisfactory criminal record check

We are an equal opportunity employer, committed to workforce diversity. We thank all applicants for their interest in this position, however, only candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Ability to commute/relocate:

• Saskatoon, SK S7L 6M7: reliably commute or plan to relocate before starting work (required)