Service Advisor: Customer-First Auto Care + RRSP Benefits

Velocity Truck Centres; Edmonton; Sur place; CAD 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

Vacation time

RRSP matching plan

Health coverage (medical, dental, and視

Disability & wellness programs

Résumé du poste

Velocity Truck Centres in Edmonton, AB, is seeking a Service Advisor for a full-time permanent position. You will be the first point of contact, assess vehicle concerns, and coordinate repairs while delivering excellent customer service.

Responsibilities include processing repair orders, communicating estimates, and tracking job progress. A strong communicator with knowledge of trucks and parts will thrive in this role, with generous vacation and comprehensive benefits offered.

Qualifications

• Proven technical expertise in automotive/truck service.
• Knowledge of trucks and parts.
• Excellent customer service skills.
• Clear and effective communication.
• Strong problem-solving abilities.
• Excellent organizational skills.
• Excellent time management.
• Able to thrive in a fast-paced environment.
• Good collaboration with internal and external customers.

Responsabilités

• Greet customers and assess vehicle concerns.
• Check recalls and review warranty coverage.
• Prepare repair orders and obtain approvals.
• Explain estimates and provide updates to customers.
• Monitor repairs for timely completion and keep customers informed.
• Review completed jobs and close out orders.
• Handle administrative tasks as needed.

Connaissances

Technical expertise

Trucks & parts knowledge

Customer service

Communication

Problem-solving

Organization

Time management

Fast-paced environment

Team-oriented

Description du poste

Velocity Truck Centres in Edmonton, AB, is seeking a Service Advisor for a full-time permanent position. You will be the first point of contact, assess vehicle concerns, and coordinate repairs while delivering excellent customer service.

Responsibilities include processing repair orders, communicating estimates, and tracking job progress. A strong communicator with knowledge of trucks and parts will thrive in this role, with generous vacation and comprehensive benefits offered.