Service Advisor - RV Dealership

Traveland RV Supercentre; Martensville; On-site; CAD 35,000 - 55,000; Full time

Benefits offered by this job

CanadaLife Coverage

CateredStaff Lunches

Annual Staff Incentive Mexico Trip!!!

RRSP Matching

Job summary

Traveland RV Supercentres is seeking a Service Advisor for Recreational Vehicles. You will greet customers, listen to their repair needs, and coordinate with service technicians to ensure accurate estimates and timely updates. A professional appearance and strong work ethic are essential.

Responsibilities include upselling services, maintaining CSI scores, and handling customer concerns while providing clear explanations of repairs and costs.

Qualifications

• High school diploma or equivalent required.
• Experience in a service-related role is preferred but not required.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customer needs and clearly communicate repair requirements to technicians.
• Provide accurate cost estimates for repairs/maintenance.
• Follow up on repairs and keep customers informed of progress.
• Explain repairs and costs to customers and handle concerns or complaints.

Skills

Excellent communication

Active listening

Customer service

Interpersonal skills

Education

High school diploma

Job description

Service Advisor – Recreational Vehicles

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Education and/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

• CanadaLife Coverage
• CateredStaff Lunches
• Annual Staff Incentive Mexico Trip!!!
• RRSP Matching

AboutUs

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with locations in Langley BC, Kelowna BC, Duncan BC, Parksville BC, Airdrie AB, Grande Prairie AB, Edmonton AB, Saskatoon SK, Watrous SK, and Weyburn SK>

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today!