Service Advisor ( Heavy Duty) - Edmonton South

Velocity Truck Centres; Edmonton; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Vacation time

RRSP matching plan

Health coverage (medical, dental, and視

Disability & wellness programs

Job summary

Velocity Truck Centres in Edmonton, AB, is seeking a Service Advisor for a full-time permanent position. You will be the first point of contact, assess vehicle concerns, and coordinate repairs while delivering excellent customer service.

Responsibilities include processing repair orders, communicating estimates, and tracking job progress. A strong communicator with knowledge of trucks and parts will thrive in this role, with generous vacation and comprehensive benefits offered.

Qualifications

• Proven technical expertise in automotive/truck service.
• Knowledge of trucks and parts.
• Excellent customer service skills.
• Clear and effective communication.
• Strong problem-solving abilities.
• Excellent organizational skills.
• Excellent time management.
• Able to thrive in a fast-paced environment.
• Good collaboration with internal and external customers.

Responsibilities

• Greet customers and assess vehicle concerns.
• Check recalls and review warranty coverage.
• Prepare repair orders and obtain approvals.
• Explain estimates and provide updates to customers.
• Monitor repairs for timely completion and keep customers informed.
• Review completed jobs and close out orders.
• Handle administrative tasks as needed.

Skills

Technical expertise

Trucks & parts knowledge

Customer service

Communication

Problem-solving

Organization

Time management

Fast-paced environment

Team-oriented

Job description

Drive your career forward with a dynamic role as a Service Advisor!

Position:Service Advisor

Type:Fulltime Permanent

Location:Edmonton, South Side

What We Offer:

• Attractive Compensation: $25.00 - $30.00 / hour ( D.O.E.)
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching plan
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs. Health spending account.

Position Overview:

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!

Job Duties:

• Greet customers, listen to vehicle concerns, and clarify issues.
• Conduct inspections, check for recalls, and retrieve vehicle details.
• Review maintenance records and service schedules.
• Explain estimates, provide daily updates, and notify customers when repairs are complete.
• Verify warranty and service contract coverage, explaining provisions and exclusions.
• Prepare, enter, and obtain approvals for repair orders.
• Monitor repairs to ensure timely completion.
• Print warranties, repair orders, and issue sublet purchase orders.
• Review completed jobs, collect payments, and close out orders.
• Handle administrative tasks as needed.

Required Skills and Qualifications:

• Proven technical expertise
• Knowledge of trucks and parts
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Strong organizational skills
• Excellent time management skills
• Able to work in fast-paced environment
• Work well with internal and external customers

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