Service Advisor

Inland Kenworth; City of Leduc; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Extended Medical

RRSP

Paid Time Off

Ongoing training opportunities

Job summary

Inland Truck & Equipment in Leduc, AB is seeking a Service Advisor to open and close work orders, schedule repairs, greet customers, and communicate effectively by phone and email.

You will use our shop software to look up parts, bill repairs, manage the parts room, and handle warranty claims with accurate documentation. This role requires 2+ years of service advising experience and strong communication.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience as a Service Advisor.
• Parts or warranty experience is an asset.
• Outstanding communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Discuss repair requirements, open repair orders and ensure paperwork is completed promptly.
• Adhere to established operating procedures.
• Discuss repair requirements and answer customer inquiries.
• Collaborate with internal and external stakeholders to deliver service excellence.
• Look up and order parts for repairs and manage the parts room per company protocol.
• Gather warranty information, submit to suppliers, and maintain documentation.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Attention to detail

Education

High school diploma

Tools

Parts management software

Warranty claims system

Job description

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

This position is located at our Leduc, AB location.

THE OPPORTUNITY

We are looking for a Service Advisor for our Leduc location. The Service Advisor is responsible for opening and closing work orders, scheduling work and greeting and interacting with customers in person, over the phone and over effective e-mail communication. The position must possess basic truck knowledge and a sound understanding of service contract coverage and an ability to develop estimates. The incumbent will be tasked with using specific company software to look up, order, and bill parts to repair orders, as well as provide oversight to the parts room and parts inventory. The position manages warranty claims which involves creating, filling, updating coding, and accurately documenting all warranty claims and related information.

YOUR RESPONSIBILITIES

• Discuss repair requirements, open repair orders and ensure all paperwork is completed promptly and correctly
• Responsible for adhering to well established operating procedures
• Discuss repair requirements and answer inquiries from our customers
• Collaborate with multiple internal and external stakeholders towards providing first class service
• Responsible to look up and order parts for repairs completed in the service area, as well as manage parts room in accordance to company protocols
• Gather warranty information for status reports, submit to suppliers, and maintain a systematic filing system for documentation

WHAT WE LOOK FOR

The ideal candidate will possess a minimum of

• A High school diploma
• A minimum of 2 (two) years’ of experience as a Service Advisor
• Parts or Warranty experience considered an asset
• Outstanding communication and interpersonal skills
• Proven ability to efficiently manage multiple tasks in a dynamic, fast-paced environment, paired with exceptional organizational skills

Shift

This is a permanent Full-Time position. Following an initial training period, you will work on a rotating shift schedule - 12 hour shifts.

CANADA BENEFIT PACKAGE

Our employees receive a generous benefits package including:

• Extended Medical (including Vision)
• RRSP
• Paid Time Off
• On-going training opportunities

ABOUT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we're ALL IN, we mean we're all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Keywords: service, service advisor, warranty, truck warranty, heavy truck service, customer service, CSR.