Service Advisor – Drive Customer Experience in Auto Service

Sherwood Park Hyundai; Edmonton; Hybrid; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Employee vehicle purchase & servicePls

Employee and Family Assistance Program

Company-wide appreciation events and a

Professional development and growth

Job summary

Crosstown Chrysler Dodge Jeep Ram in Edmonton, AB is seeking a results-driven Service Advisor to deliver an exceptional customer experience and manage service customers from drop-off to repair completion.

The role requires a minimum of 2 years in a dealership service advisory capacity, knowledge of automotive service processes, and comfort with technology. Competitive pay, benefits, and opportunities for growth are offered by AutoCanada network.

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must remain calm under challenging situations
• Organization and follow-up skills
• Experience and desire to work with technology

Responsibilities

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

Tools

CDK

Job description

Crosstown Chrysler Dodge Jeep Ram in Edmonton, AB is seeking a results-driven Service Advisor to deliver an exceptional customer experience and manage service customers from drop-off to repair completion.

The role requires a minimum of 2 years in a dealership service advisory capacity, knowledge of automotive service processes, and comfort with technology. Competitive pay, benefits, and opportunities for growth are offered by AutoCanada network.