Service Advisor: Customer-Centric Auto Care Pro

Tantramar-Chevrolet; Amherst; On-site; CAD 29,000 - 35,000; Full time

Benefits offered by this job

100% Matched Retirement Savings Plan

Flexible Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts

Work Boot Reimbursement

Access to Steele University

Job summary

Tantramar Chevrolet, located in Amherst, NS, is seeking a Service Advisor to join our service team. You will be the primary contact for customers seeking maintenance or repairs, guide them through the service process, and provide accurate estimates to ensure customer confidence.

The role emphasizes solving customer concerns, delivering a welcoming experience, and building long-term relationships. Compensation includes an hourly wage range with performance bonus.

Qualifications

• At least one year of customer service experience.
• Previous experience in an Automotive Service Advisor role is considered an asset.
• Strong interpersonal skills: a good listener who can cultivate relationships.
• Ability to work in a team-driven environment.
• Good organization and learning skills.
• Valid driver's license with acceptable driver's abstract.

Responsibilities

• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns.
• Maintain automotive records by recording problems and corrective actions planned.
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Customer service

Interpersonal skills

Teamwork

Listening

Organization

Job description

Tantramar Chevrolet, located in Amherst, NS, is seeking a Service Advisor to join our service team. You will be the primary contact for customers seeking maintenance or repairs, guide them through the service process, and provide accurate estimates to ensure customer confidence.

The role emphasizes solving customer concerns, delivering a welcoming experience, and building long-term relationships. Compensation includes an hourly wage range with performance bonus.