Service Advisor

Shift Automotive; Lower Sackville; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and health coverage

Ongoing training and professional dev.

Career growth opportunities

Employee recognition and incentives

Supportive, collaborative team

No scheduled nights or weekends

Job summary

Wonder Auto & Tire in Lower Sackville, NS is seeking a Service Advisor to be the key link between guests and the Service Team, ensuring a professional, friendly, and seamless experience.

You will help customers understand maintenance needs, schedule appointments, coordinate parts and services, and support a fast-paced team. Previous automotive service advising is a plus, but not required.

Qualifications

• Excellent customer service and communication abilities.
• Friendly, approachable, and customer-focused.
• Organized, detail-oriented, and able to manage priorities.
• Thrives in a busy, fast-paced environment.
• Comfortable using computers and learning new software.
• Reliable, accountable, and team-oriented.
• Willing to learn and grow in automotive services.

Responsibilities

• Welcoming and assisting customers while creating a positive service experience.
• Scheduling appointment times and managing customer bookings.
• Confirming maintenance and services due with customers.
• Communicating service needs clearly to customers.
• Assisting with parts, tires, and accessory needs.
• Managing inquiries via phone, email, and in person.
• Following up after service to ensure satisfaction.
• Maintaining accurate customer and service records.
• Collaborating with Technicians to support workflow.
• Identifying opportunities for additional maintenance services.
• Maintaining a clean, professional service environment.
• Contributing ideas to improve the customer experience.
• Taking on other responsibilities to support the team.

Skills

Customer service

Communication skills

Organized

Multitasking

Problem solving

Team player

Computer literacy

Job description

Join the team at Lower Sackville, NS Wonder Auto & Tire, part of Shift Auto Group—one of Atlantic Canada's fastest-growing automotive organizations with multiple locations across New Brunswick.

This is more than a Service Advisor position—it's an opportunity to build lasting relationships with customers, work alongside a great team, and play an important role in delivering an exceptional automotive service experience.

What You'll Do

As a Service Advisor , you'll be a key connection between our guests and the Service Team, ensuring every customer receives a professional, friendly, and seamless experience. You'll help customers understand their vehicle's maintenance and service needs while coordinating appointments and supporting the team in delivering outstanding service.

Responsibilities include:

Welcoming and assisting customers while creating a positive service experience

Scheduling convenient appointment times and managing customer bookings

Confirming recommended maintenance and services due with customers

Communicating clearly with customers regarding their vehicle's service and maintenance needs

Assisting customers and businesses with parts, tires, and accessory needs

Managing customer inquiries through phone, email, and in-person interactions

Following up with customers after their service visit to ensure we exceeded their expectations

Maintaining accurate customer and service records

Working closely with Technicians and other members of the Service Team to support an efficient workflow

Helping identify opportunities to provide additional maintenance, tire, parts, and service solutions

Supporting a clean, organized, and professional service environment

Contributing ideas and helping continuously improve the customer experience

Taking on other responsibilities that support our guests and the Service Team

What We're Looking For

The ideal candidate:

Has exceptional customer service and communication skills

Is friendly, approachable, and genuinely enjoys helping people

Is organized, detail-oriented, and able to manage multiple priorities

Thrives in a busy, fast-paced, customer-focused environment

Is comfortable using computers and learning new software and systems

Has strong problem-solving and multitasking abilities

Demonstrates reliability, accountability, and a positive team-first attitude

Is confident communicating with customers and building lasting relationships

Has a willingness to learn and grow within the automotive industry

Previous automotive or Service Advisor experience is an asset, but not required

A valid driver's license is an asset

We offer a competitive compensation package designed to reward great performance and provide opportunities for career growth.

Additional benefits include:

Medical and health coverage

Ongoing training and professional development

Career growth opportunities throughout Shift Auto Group

Employee recognition and performance incentives

Supportive, collaborative team environment

No scheduled nights or weekends

Why Join Wonder Auto & Tire?

At Wonder Auto & Tire, we're focused on more than servicing vehicles—we're focused on taking care of people.

You'll join a team that values teamwork, great communication, new ideas, and going the extra mile for our customers. With multiple Wonder Auto & Tire locations and the support of Shift Auto Group, there are opportunities to build your skills, grow your career, and make a real impact.

At Shift Auto Group, our common purpose is simple:

We create lasting relationships by providing the finest automotive experiences anywhere.