Service Advisor - Burnaby

FOUNTAIN TIRE LTD; Burnaby; On-site; CAD 39,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

RRSP matching

Training program & advancement

Job summary

Fountain Tire Burnaby (5850 Kingsway) seeks a friendly Service Advisor to join our automotive team. You will create work orders, quote services, and coordinate with technicians to ensure high-quality customer care.

We offer competitive compensation ranging from CAD 28 to 32 per hour, plus benefits, RRSP matching, and opportunities for advancement. This on-site role promotes safety and skill development within a supportive team.

Qualifications

• Experience in the automotive repair industry or tire industry preferred.
• Excellent customer service and a positive attitude.
• Strong listening and communication skills.
• Valid driver’s license and ability to provide a driver’s abstract.
• Team player able to work with technicians and customers.

Responsibilities

• Create work orders, arrange bookings, and communicate them to the technicians.
• Provide service quotes and receive customer authorization for work, finalize sales, and follow up.
• Provide proactive calls to customers to determine satisfaction with the service received.
• Recommend tire service, special tire service, wheel and mechanical service to customers.
• Ensure that all products are billed accurately and processed in the computer system.

Skills

Customer service

Communication

Team player

Active listening

Problem solving

Tools

Computer system

Job description

Overview

Fountain Tire Burnaby (5850 Kingsway), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

Whatis in it for you?

• Competitive compensation: $28 to $32 per hour (based on experience)
• Health, dental, and vision benefit programs for you and your family
• RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is preferred
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver's license and be able to provide a satisfactory passenger or commercial Driver's Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you'd have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.