Service Advisor, Kelowna

FOUNTAIN TIRE LTD; Kelowna; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Bonuses

Health and vision benefits

RRSP with company matching

Training and advancement

Discounts on tires and services

Regular day shifts

Job summary

Fountain Tire Kelowna is seeking a friendly Service Advisor to join our automotive service team. You will create work orders, quote services, and communicate with technicians to ensure smooth operations.

The role emphasizes customer service, proactive follow-up, and work in a fast-paced environment with regular day shifts and employee discounts on tires and services. Valid driver's license is required.

Qualifications

• Excellent customer service and a great attitude are a must.
• Effective listening skills to identify customer needs and provide recommendations.
• A team player who takes pride in their work.

Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians.
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received.
• Recommend tire service, specialty tire service, wheel and mechanical service to customers.
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives and complete assigned e-learning and safety courses.

Skills

Customer service

Active listening

Communication

Teamwork

Job description

Overview

Fountain Tire Kelowna, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:

Whatis in it for you?

• Competitive wages: $50,000 to $60,000 per year PLUS bonuses!
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver's license and be able to provide a satisfactory passenger or commercial Driver's Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you'd have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.