Service Advisor, Edmonton Heritage

FOUNTAIN TIRE LTD; Edmonton; Hybrid; CAD 51,000 - 69,000; Full time

Benefits offered by this job

Health, dental, vision

RRSP with company matching

Training and advancement

Employee discounts

Regular day shifts

Job summary

Fountain Tire Edmonton Heritage (2119 110 St NW) is seeking a friendly Service Advisor to join our team. The role offers a competitive base of CAD 60k+ per year, with comprehensive benefits including health, dental, vision, and RRSP matching; plus training and advancement opportunities.

Responsibilities include creating work orders, quoting and closing sales, following up with customers, promoting tire and mechanical services, and ensuring accurate billing.

Qualifications

• Minimum 2 years of experience in automotive repair or tire service.
• Ability to work Saturdays.
• Valid driver's license and clean driving record.
• Excellent customer service and a positive attitude.
• Team-oriented with pride in work.

Responsibilities

• Create work orders and arrange bookings for technicians.
• Provide service quotes and obtain customer authorization for work.
• Follow up with customers to ensure satisfaction.
• Recommend tire, wheel, and mechanical services to customers.
• Ensure accurate billing and data entry in the computer system.
• Keep showroom promotions up to date.
• Participate in safety initiatives and required training.
• Assist with inventory management and annual counts.

Skills

Customer service

Communication skills

Team player

Attention to detail

Problem solving

Job description

Overview

Fountain Tire Edmonton Heritage (2119 110 St NW), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

Whatis in it for you?

• Competitive compensation: $60,000+ per year (depending on experience)
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Must have at least 2 years of experience in the automotive repair industry or tire industry
• Must be able to work Saturdays
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.