Automotive Service Advisor: Customer Care & Bookings

FOUNTAIN TIRE; Burnaby; On-site; CAD 58,000 - 67,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

RRSP with company matching

Training and advancement opportunities

Day shifts

Tire and auto service discounts

Job summary

Fountain Tire Burnaby (5850 Kingsway) is seeking a friendly Service Advisor to join our team. You will create work orders, schedule bookings, communicate with technicians, provide quotes, secure customer authorization, and follow up on services.

We offer competitive pay at 28–32 CAD per hour, health/dental/vision benefits, RRSP with company matching, training for certifications, opportunities for advancement, day shifts, and generous discounts on tires, parts and services.

Qualifications

• Experience in automotive repair or tire industry preferred.
• Strong customer service and communication skills.
• Ability to listen to customer needs and provide recommendations.
• Knowledge of tires, wheels and basic mechanical services.
• Valid driver's license and satisfactory driving record.
• Professional, friendly and team-oriented attitude.

Responsibilities

• Create work orders, schedule bookings and relay details to technicians.
• Provide quotes, obtain customer authorization, finalize sales and follow up.
• Proactively contact customers to measure satisfaction with service.
• Recommend tire services and wheel/mechanical services to customers.
• Ensure accurate billing and data entry in the computer system.
• Keep showroom promotions up to date.
• Participate in safety initiatives and complete required training.
• Assist inventory management and annual counts.

Skills

Customer service

Automotive knowledge

Communication

Problem solving

Team player

Tools

POS system

Billing software

Job description

Fountain Tire Burnaby (5850 Kingsway) is seeking a friendly Service Advisor to join our team. You will create work orders, schedule bookings, communicate with technicians, provide quotes, secure customer authorization, and follow up on services.

We offer competitive pay at 28–32 CAD per hour, health/dental/vision benefits, RRSP with company matching, training for certifications, opportunities for advancement, day shifts, and generous discounts on tires, parts and services.