Service Advisor | Auto Shop Growth & Benefits

FOUNTAIN TIRE LTD; Edmonton; On-site; CAD 46,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly pay

Benefits: health, dental, vision, RRSP

Training & advancement

Team and customers

Day shifts

Employee discounts

Job summary

Fountain Tire Roper Road in Edmonton seeks a friendly Service Advisor to coordinate work orders, quote services, and communicate with technicians and customers to ensure a high-quality experience.

We offer competitive pay, comprehensive benefits, RRSP with company matching, and opportunities for advancement through our training program. Regular day shifts and employee discounts on tires, parts, and services are provided.

Qualifications

• Experience in the automotive repair or tire industry is an asset.
• Effective listening skills with the ability to identify customer needs and provide recommendations.
• Working knowledge of passenger and light truck tires and mechanical services.
• Must possess a valid driver’s license and provide a satisfactory license abstract.
• Excellent customer service and a great attitude are a must.
• A team player who takes pride in their work.

Responsibilities

• Create work orders and arrange bookings and communicate them to the technicians.
• Provide service quotes and obtain customer authorization for work; finalize sales and follow up.
• Make proactive calls to customers to gauge satisfaction with the service received.
• Recommend tire services and related mechanical services to customers.
• Ensure all products are billed accurately and entered in the computer system.
• Keep showroom promotional material updated.
• Participate in safety initiatives to ensure safety for Fountain Tire staff and customers.
• Complete assigned e-learning and safety courses as per policies.
• Assist in inventory management through documentation and annual counts.

Skills

Customer service

Active listening

Team player

Communication

Job description

Fountain Tire Roper Road in Edmonton seeks a friendly Service Advisor to coordinate work orders, quote services, and communicate with technicians and customers to ensure a high-quality experience.

We offer competitive pay, comprehensive benefits, RRSP with company matching, and opportunities for advancement through our training program. Regular day shifts and employee discounts on tires, parts, and services are provided.