Service Advisor

UpAuto; Stratford; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Ongoing training and development

UpAuto Group stability

Job summary

Stratford Subaru in Stratford, Ontario, is seeking a Service Advisor to join our fast-paced, high-volume service department. You will manage the customer experience from intake to completion, working closely with Technicians to ensure accurate and timely service.

We offer competitive compensation, comprehensive benefits, and ongoing training. This full-time, permanent position is part of the UpAuto Group, providing long-term stability and growth opportunities.

Qualifications

• 1–2 years of relevant customer service experience.
• Automotive service experience is an asset, but not required.
• Strong communication skills and professional presence.
• High attention to detail and strong time management skills.

Responsibilities

• Greet customers and manage service appointments from intake through completion.
• Accurately document customer concerns and service requirements.
• Communicate clearly with Technicians and keep customers informed on progress and timelines.
• Review completed work with customers and address questions or follow-up needs.
• Ensure a clean, organized, and well-managed service lane.
• Complete post-service follow-up to confirm customer satisfaction.
• Maintain accurate records and documentation.
• Other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Time management

Tools

PBS

Job description

Full-Time | Customer-Focused | Fast-Paced, High-Volume Service Department

Stratford Subaru is a growing dealership known for consistent service standards and a strong customer reputation.

We are seeking a Service Advisor to join our service team. This role is responsible for managing the customer experience in the service department, from intake through completion, while working closely with Technicians to ensure service is delivered accurately, efficiently, and professionally.

Key Responsibilities

• Greet customers and manage service appointments from intake through completion
• Accurately document customer concerns and service requirements
• Communicate clearly with Technicians and keep customers informed on progress and timelines
• Review completed work with customers and address questions or follow-up needs
• Ensure a clean, organized, and well-managed service lane
• Complete post-service follow-up to confirm customer satisfaction
• Maintain accurate records and documentation
• Other duties as assigned

What We’re Looking For

• 1-2 years of relevant customer service experience
• Automotive service experience is an asset, but not required
• Strong communication skills and professional presence
• High attention to detail and strong time management skills
• Comfortable working in a fast-paced, high-volume environment
• Team-oriented, organized, and accountable
• Experience with PBS is considered an asset

Why Stratford Subaru

• Competitive compensation and benefits
• A well-established service department with strong processes and standards
• Supportive leadership and a collaborative team culture
• Ongoing training and development
• Part of the UpAuto Group, offering long-term stability and growth
• This role is required on a full-time,permanentbasis
• This position is posted to fill a current vacancy
• The compensation for this role is $55,000-$70,000/year
• Comprehensive benefits package available
• Work Location:On-site at Stratford Subaru

This compensation encompasses base salary and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

We are committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process,please let us know.

The UpAutoGroup is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinaryactions.

Employment may be conditional upon completion of standard background checks, where applicable.
We do thank all applicants in advance, but only those selected for an interview will be contacted.