Junior Service Advisor - Subaru on Regent

The Jim Pattison Auto Group; Winnipeg; Hybrid; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Manufacturer led training

Exclusive discount programs

Recognition and rewards

Great team atmosphere

Job summary

The Jim Pattison Auto Group on Subaru on Regent in Winnipeg is seeking a Junior Service Advisor to be the welcoming face of our Service Department. You will greet customers, document concerns, and liaise with parts and technicians to ensure accurate quotes and timely updates.

This full-time role offers a structured schedule, opportunities for training, and a collaborative team environment, with a focus on delivering exceptional service and maintaining a neat, confidential workspace.

Qualifications

• A valid MB Driver’s license is required with a satisfactory abstract.
• Experience in automotiveService Advisor roles preferred; CDK/One-Eighty is an asset.
• Customer-facing experience and proficiency with MS Office.
• Strong customer-service skills with a friendly attitude.
• Accurate data entry, detail-oriented, able to multi-task and stay calm.
• Reliable, punctual, and able to work near a busy shop.

Responsibilities

• Greet service customers and confirm their needs.
• Answer calls promptly and professionally for the Service department.
• Document vehicle concerns on Repair Orders and propose repairs.
• Prepare quotes and obtain approvals for services.
• Act as liaison between customer, parts, and technicians.
• Keep customers informed about status and wait times.
• Address complaints respectfully and escalate when needed.
• Conduct vehicle inspection walk-arounds before/after service.
• Maintain a tidy, presentable workspace and protect confidentiality.
• Support a collaborative and engaging team environment.

Skills

Customer service

Data entry

Communication skills

Detail-oriented

Multi-tasking

Reliability

Tools

CDK/One-Eighty

Microsoft Office

Job description

Junior Service Advisor - Subaru on Regent

Job Description

Posted Tuesday, August 25, 2026 at 10:00 AM

Introduction

The Jim Pattison Auto Group is seeking a juniorService Advisor to be the welcoming face of the Service Department at our Subaru on Regent dealership. As the primary point of contact for Service customers, you’ll play a key role in creating a positive and enjoyable experience.

You’ll take pride in delivering exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

Schedule : This is a full-time, permanent position requiring 40 hours per week. The regularly scheduled hours will be Monday-Friday, from either 8:00 AM-5:00 PM or 9:00 AM-6:00 PM.

This role reports to the Service Managerof the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

• Greet Service customers and ensure the customer’s needs are fully understood
• Promptly and professionally answer incoming calls to the Service department
• Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
• Prepare accurate quotes for recommended services and obtain customer approvals for repairs
• Act as the liaison between the customer, the parts department, and the Automotive Technicians
• Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
• Manage customer complaints respectfully and promptly; elevate concerns when appropriate
• Conduct vehicle inspection walk-arounds before and after service appointments
• Maintain a tidy, presentable work space
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and engaging working environment
• Other administrative duties as assigned

What We’re Looking For

• A valid MB Driver’s license is required, including a satisfactory Driver’s Abstract report
• Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK/One-Eighty software considered an asset
• Previous, related experience in a customer-facing role would be considered an asset
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong customer-service skills with a friendly, approachable attitude
• Good data entry skills, with strong accuracy
• Detail-oriented, with the ability to multi-task and prioritize responsibilities
• Ability to stay calm and focused in a face-paced environment
• Reliable, punctual, and dependable
• Good written and spoken communication skills
• Ability to work in close proximity to a noisy automotive shop
• Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].