Service Manager, Subaru Windsor

Formulafordlincoln; Tecumseh; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Group Health

Dental

Life Insurance

LTD Insurance

RRSP matching

Job summary

Leavens Auto Group in Windsor, Ontario, seeks a skilled Service Manager to lead the Service Department, drive profitability, and elevate the customer experience. You will oversee advisors, technicians, and staff, shaping service standards and performance metrics across a multi-location group.

The role emphasizes coaching, accountability, and the ability to communicate complex vehicle systems to customers, while ensuring compliance with dealer policies and warranty guidelines.

Qualifications

• Minimum of five years of automotive dealership service department experience.
• Leadership experience in a Service Department, with the ability to coach, motivate, counsel, and hold team members accountable.
• Strong automotive knowledge and the ability to communicate vehicle systems, maintenance requirements, and repair recommendations.
• Demonstrated ability to manage department performance through financial reporting, operational metrics, and sound business decisions.
• Excellent communication, interpersonal, negotiation, and conflict-resolution skills.
• Proven ability to build positive, lasting relationships with customers, employees, and internal dealership partners.
• Highly organized, dependable, and accountable, with the ability to prioritize effectively and manage multiple demands.
• Valid driver’s licence with a clean driver’s abstract.
• Ability to successfully complete a criminal background check.
• AODA accommodations as needed.

Responsibilities

• Lead the day-to-day operations of the Service Department, with accountability for profitability, productivity, customer retention, and overall performance.
• Provide strong leadership, coaching, training, and performance management for service advisors, technicians, and support staff.
• Review, interpret, and forecast financial and operational reports to identify opportunities, manage expenses, and improve departmental results.
• Maintain a high standard of customer service by ensuring customers are greeted professionally and that concerns are addressed promptly.
• Manage escalated customer concerns with professionalism and effective conflict-resolution skills.
• Explain vehicle systems, maintenance requirements, repairs, and recommendations clearly to customers to build confidence.
• Ensure compliance with manufacturer warranty policies, dealership procedures, insurance requirements, and service processes.
• Foster a positive, accountable department culture focused on continuous improvement and customer satisfaction.
• Thrive in a fast-paced environment while managing competing priorities and changing business needs.

Skills

Leadership

Coaching

Communication

Financial reporting

Customer service

Conflict resolution

Team management

Vehicle systems knowledge

Conflict resolution

Driver's license

Job description

Subaru Windsor | Service Manager | Opened on 09/28/2026 | Pay rate: $80000-120000 per year

Join Subaru Windsoras a Service Manager!

At Subaru Windsor w e are passionate about the brand and providing our customers with an exceptional experience. We are currently seeking a skilled and motivated Service Manager to join our team. If you have a deep understanding of automotive systems, excellent leadership skills, and a commitment to customer satisfaction, we want to hear from you!

Pay Range:

• $80,000-$120,000

Why Join Leavens Auto Group?

At Leavens Auto Group, you’ll have the opportunity to lead a high-performing Service Department while building a long-term career with one of Ontario’s established automotive groups.

Competitive Compensation: Enjoy a competitive salary and performance-based bonus structure that recognizes results, leadership, and department profitability.

Career Growth: With six dealership locations across Ontario, Leavens Auto Group offers meaningful opportunities for professional development, advancement, and long-term career growth.

Leadership Support and Training: Our leadership team is committed to providing the tools, training, mentorship, and support you need to succeed.

Comprehensive Benefits: We offer Group Health, Dental, Life and LTD insurance, along with a Group RRSP matching program to support your overall financial and personal well-being.

Key Responsibilities

Lead the day-to-day operations of the Service Department, with accountability for department profitability, productivity, customer retention, and overall performance.

Provide strong leadership, coaching, training, and performance management for service advisors, technicians, and support staff.

Review, interpret, and forecast key financial and operational reports to identify opportunities, manage expenses, and improve departmental results.

Maintain a high standard of customer service by ensuring customers are greeted professionally, concerns are addressed promptly, and repair recommendations are communicated clearly.

Manage escalated customer concerns with professionalism, sound judgment, and effective conflict-resolution skills.

Build and maintain customer confidence by explaining vehicle systems, maintenance requirements, repairs, and recommendations in terms that are clear and easy to understand.

Ensure compliance with manufacturer warranty policies, dealership procedures, insurance requirements, and applicable service processes.

Foster a positive, accountable, and team-oriented department culture focused on continuous improvement, operational excellence, and customer satisfaction.

Thrive in a fast-paced environment while managing competing priorities, maintaining strong attention to detail, and adapting to changing business needs.

Qualifications

Minimum of five years of automotive dealership service department experience, with a strong understanding of service operations, systems, procedures, controls, and profitability.

Previous leadership experience in a Service Department, including the ability to coach, motivate, counsel, and hold team members accountable.

Strong automotive knowledge, including the ability to understand and communicate vehicle systems, maintenance requirements, and repair recommendations.

Demonstrated ability to manage department performance through financial reporting, operational metrics, and sound business decisions.

Excellent communication, interpersonal, negotiation, and conflict-resolution skills.

Proven ability to build positive, lasting relationships with customers, employees, and internal dealership partners.

Highly organized, dependable, and accountable, with the ability to prioritize effectively and manage multiple demands.

Valid driver’s licence with a clean driver’s abstract.

Ability to successfully complete a criminal background check.

Leavens Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter (or email).

Leavens Auto Group does not use Artificial Intelligence during the recruitment process.

This posting is for an existing vacancy.