Service Advisor - Sudbury

401auto; Greater Sudbury; On-site; CAD 50,000 - 75,000; Full time

Benefits offered by this job

On-site Parking

Employee pricing on parts and service

Health & wellness benefits

Employee referral bonuses

Career growth opportunities

Job summary

401 Auto in Sudbury, ON is hiring a Service Advisor to be the friendly face of the service department, guiding customers through a 5-star service experience from check-in to pick-up. You will assess issues, prepare estimates, and ensure clear communication with clients, while maintaining accurate records and strong rapport.

The role requires excellent customer service skills, 1–2 years in customer service, and a valid G license.

Qualifications

• Minimum 1–2 years in a customer service role.
• Auto experience is considered an asset.
• Valid G Drivers License.
• Ability to work flexible hours including Saturdays.

Responsibilities

• Greet customers and guide them through the service experience from check-in to pick-up.
• Explain estimates and service options clearly to customers.
• Prepare repair orders and ensure accurate documentation in the service system.
• Verify warranty and service contract coverage and explain provisions to customers.
• Maintain customer rapport and obtain approvals for estimates and services.
• Keep records up to date and stay informed on manufacturers' publications.
• Support towing arrangements and transportation logistics as needed.
• Other duties as assigned.

Skills

Customer service

Communication

Flexibility

Job description

Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!

Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience!

We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.

Location: Sudbury ON

Compensation: $50,000-$75,000 per year

What You Will Be Doing:

• Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Maintain accurate records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Other duties as assigned

What You Bring to the Table:

• Excellent customer service skills
• Minimum 1 - 2 years in a customer service role
• Auto experience considered an asset
• Valid G Drivers License
• Able to work flexible hours within our business hours including Saturdays

So why work for us?

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
• Perkopolis Enrollment
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or [e-mail]

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.