Service Advisor

Davis Dodge Lethbridge; Lethbridge; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP matching

Travel rewards program

Vehicle and parts employee pricing

Training and development opportunities

Family-owned business environment

Great team atmosphere

Job summary

Davis Dodge Lethbridge is seeking a Service Advisor who connects with customers, earns trust quickly, and guides important decisions with energy and enthusiasm. You will help maximize every interaction, deliver exceptional service and thrive in a fast-paced automotive environment.

Join a family-owned business with a focus on training, benefits, and team growth. Expect competitive compensation with bonuses, health and dental benefits, and employee pricing on vehicles and parts.

Qualifications

• Strong communication and customer service skills.
• Ability to build trust quickly and guide customers through decisions.
• Proven ability to handle objections and deliver an exceptional experience.

Responsibilities

• Listen to the customer’s description of vehicle symptoms to gather information on the nature of their mechanical problem.
• Perform a complete walk-around inspection and review prior service history to identify additional needed service.
• Create work orders describing customer concerns to help technicians diagnose repairs.
• Maintain customer rapport by explaining estimates and expected return of vehicle.
• Provide accurate quotes to customers and obtain customer approval for estimates.
• Follow repair orders throughout the day to keep the customer informed of status.

Skills

Customer service

Relationship building

Communication

Objection handling

Team player

Job description

Are you the type of person who can connect with anyone, earn trust quickly, and confidently guide customers through important decisions?

We're looking for a Service Advisor who brings more than just technical knowledge. We want someone with energy, personality, and a proven ability to build relationships, overcome objections, and deliver an exceptional customer experience.

If you enjoy helping people, thrive in a fast-paced environment, and have the drive to maximize every customer interaction, we want to hear from you.

Why You Belong at Davis:

• Competitive compensation plan where candidates can expect to earn $45,760 + per year, plus bonus.
• Industry-leading health and dental benefits and employer-matched RRSPs
• A stable, family-owned business that has been a part of the community for over 30 years
• Ongoing training and development opportunities
• Travel reward program so you can travel on us beginning at 5 years of employment
• Group-wide employee pricing discount program on vehicles and parts, and service.
• Great team atmosphere to excel and grow
• Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem
• Complete walk-around inspection and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate
• Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
• Maintain customer rapport by explaining estimates and expected return of vehicle
• Answer questions, address concerns the customer may have and obtain the customer’s approval for estimates.
• Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair

Make the most important move of your career and come join our team, which is one of the best in the automotive industry!