Experienced Service Advisor

Preferred Auto; Northwestern Ontario; On-site; CAD 33,000 - 55,000; Full time

Benefits offered by this job

Dental/Vision

Long-term disability

Extended healthcare

Bonus

PTO

EAP

Growth opportunities

Uniforms

Job summary

Preferred Auto & Fleet Service in Thunder Bay, Ontario seeks a full-time Experienced Service Advisor. Pay ranges from $24.00 to $40.00 per hour based on experience and performance, with a schedule Monday–Friday, 8:00 am–5:00 pm.

The role involves assisting customers, gathering repair details, liaising with the service team, and creating repair orders with estimates. Perks include benefits and growth opportunities in a family-oriented shop.

Qualifications

• 1+ years of experience as an automotive service advisor or a similar customer service role.
• Ability to clearly explain mechanical repairs and recommend services without being pushy.

Responsibilities

• Assist customers in need of auto repairs in person and over the phone.
• Take down repair information, answer questions, and communicate with the service team about the vehicle's progress.
• Create repair orders, present estimates, and recommend additional maintenance or upgrades.
• Resolve any concerns and gain customer approval for the work.

Skills

Customer service

Communication

Job description

Now Hiring: Full-Time Experienced Service Advisor

Location: Thunder Bay, Ontario | Pay: $24.00 to $40.00/hour (depending on experience/performance) | Schedule: Monday through Friday, 8:00 am to 5:00 pm

Preferred Auto & Fleet Service is a trusted, family-oriented shop known for going above and beyond with friendly, reliable auto repair and maintenance services. We've built an incredible reputation for excellence thanks to our knowledgeable team, clear communication, and heart for customer service. Our customers call us \"TOTAL lifesavers,\" praise our drive to go \"above and beyond,\" and say there's \"no need to go anywhere else\".

Who You Are:

• Professional and knowledgeable


• Fast and friendly


• Honest and willing to help others


• Able to go above and beyond

What You'll Bring:

• 1+ years of experience as an automotive service advisor or a similar customer service role

Our ideal Experienced Service Advisor can clearly explain mechanical repairs in easy-to-understand terms and recommend additional services without being too pushy. If you can work closely with a team to keep things moving quickly, you could be a great fit!

In This Role, You'll:

• Assist customers in need of auto repairs in person and over the phone


• Take down repair information, answer questions, and communicate with the service team about the vehicle's progress


• Create repair orders, present estimates, and recommend additional maintenance or upgrades


• Resolve any concerns and gain customer approval for the work

Perks and Benefits:

• Consistent and stable full-time work


• Dental, vision, and long-term disability


• Extended healthcare


• Bonus structure


• PTO


• Employee assistance program


• Growth opportunities


• Uniforms

Ready to Join Us?

We're transparent with our customers and employees, providing full digital automotive inspections and clear pathways to development. We prioritize stability, community, and a supportive work environment where juggling real life (kids, schedules, and everything in between) is understood and respected. If you're looking to build a lasting career with a talented team that values honesty, quality, and genuine care, you'll feel right at home with us.