Service Advisor

Valley Equipment Ltd.; Town of Hartland; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wage

Boots, and Uniform allowances

RRSP Match Contribution

Medical Group Insurance

Paid Personal days

Child Care Subsidy

Overtime pay

Job summary

Valley Equipment Ltd in Hartland, NB is seeking a Service Advisor to join our market-leading truck and trailer team. The role collaborates with Parts and Service, discusses customer needs, schedules routine maintenance and repairs, and explains cost estimates.

This position offers opportunities for advancement in a dynamic, family-owned company with strong growth potential. Applicants should have service advisor or parts experience, good digital skills, and strong communication and customer

Qualifications

• Service advisor/parts experience.
• Knowledge of digital technology, including the ability to use the internet and the appropriate software.
• Strong communication skills, both written and verbal.
• Strong customer service skills in order to handle customer complaints and questions effectively.
• Ability to interpret technical terms to the customers.
• Willingness to maintain a high degree of product and industry knowledge.
• Exceptional customer service skills, excellent follow-up skills with a genuine focus on customer support and retention.

Responsibilities

• Working with both Parts & Service Department.
• Welcoming customers and discussing their needs.
• Assisting customers in scheduling appointments for routine maintenance and needed repairs.
• Preparing and explaining cost estimates to customers.
• Accurately explaining the nature of mechanical problems and work performed.
• Handling phone inquiries regarding work-in-progress, appointments and return phone messages promptly.
• Maintaining vehicle records by keeping track of problems and corrective actions.
• Adhere to all Dealership policies and procedures.

Skills

Digital literacy

Communication skills

Customer service

Interpret technical terms

Product knowledge

Job description

GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM!

Valley Equipment Ltd is proudly family-owned since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.

Job description

We currently have a full-time position available for a Service Advisor at our at ourHartland Truck Shoplocation.

This is an excellent opportunity for a team player with a contagious can-do attitude in the workplace. This position interacts with customers and interprets their concerns to the Parts and Service teams. The duties include answering customers’ inquiries, making product suggestions and recommendations, and welcoming customers upon their arrival. This role has excellent opportunities for advancement.

Responsibilities and requirements:

• Working with both Parts & Service Department
• Welcoming customers and discussing their needs
• Assisting customers in scheduling appointments for routine maintenance and needed repairs
• Preparing and explaining cost estimates to customers
• Accurately explaining the nature of mechanical problems and work performed
• Handling phone inquiries regarding work-in-progress, appointments and return phone messages promptly
• Maintaining vehicle records by keeping track of problems and corrective actions
• Adhere to all Dealership policies and procedures

Qualifications:

• Service advisor/parts experience
• Knowledge of digital technology, including the ability to use the internet and the appropriate software
• Strong communication skills, both written and verbal
• Strong customer service skills in order to handle customer complaints and questions effectively
• Ability to interpret technical terms to the customers
• Willingness to maintain a high degree of product and industry knowledge
• Exceptional customer service skills, excellent follow-up skills with a genuine focus on customer support and retention

Schedule:

• 8/9-hour shift
• Monday to Friday
• Saturday every 3 weeks (7am - 12pm)
• Possible overtime

Benefits:

• Competitive wage
• Boots, and Uniform allowances
• RRSP Match Contribution
• Medical Group Insurance
• Paid Personal days
• Child Care Subsidy
• Overtime pay

*We are accepting only candidates legally authorized to work in Canada

We would like to thank all those who apply; however, only those selected for an interview will be notified