Shop Controller

Richwil Truck Centre - Jacksonville; Town of Woodstock; On-site; CAD 65,000 - 86,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Holiday bonuses

Boot allowance

Paid vacation

Health benefits

RRSP plan

Job summary

Richwil Truck Centre Ltd. in Woodstock, NB is seeking a Shop Controller to support the Service department and help manage daily operations.

The role involves coordinating activities with the Service Manager, guiding the shop team, and ensuring efficient service delivery to customers. The successful candidate will work closely with technicians to diagnose and resolve issues, promote safety standards, and maintain high levels of customer satisfaction.

Qualifications

• Excellent communication skills
• Strong organizational abilities and attention to detail
• Proficient in computer use and MS Office
• Commitment to customer satisfaction and service quality
• Experience leading or supervising a team is an asset
• CDK/ADP software knowledge is an asset

Responsibilities

• Assist the Service Manager in daily operations and policy implementation
• Supervise and mentor the service team to improve performance
• Engage with customers to understand service needs and resolve issues
• Provide technical support to technicians during repairs and troubleshooting
• Ensure safety protocols and company policies are followed in the shop

Skills

Excellent communication

Organizational skills

Computer skills

Customer satisfaction focus

Team leadership

Tools

CDK/ADP software

Microsoft Office

Job description

Shop Controller

Department: Service
Reports To: Service Manager

Overview

Richwil Truck Centre Ltd. is currently seeking a responsible, highly-motivated individual to join our ever-growing service department in Woodstock, and fill the new Shop Controller position.

This position provides critical support to the service manager in overseeing the service department’s efficient operations.

About

Richwil Truck Centre Ltd. is a full-service International® Truck dealership, carrying a full line-up of new International trucks, used trucks and trailers by Fontaine and Deloupe, located in Woodstock and Fredericton, NB, and proudly providing parts and service to The Maritimes since 1985.

Key Responsibilities

• Assisting the Service Manager by supporting the shop foreman in daily operations and strategic planning, and developing/implementing operational policies and procedures to enhance efficiency and productivity
• Assist in managing, supervising and monitoring the service team’s performance by providing guidance, training, and mentorship to enhance their skills and knowledge
• Engaging with customers to better understand their concerns, service requirements, and expectations while assisting in resolving customer inquiries, complaints and issues in a timely manner to maintain customer satisfaction
• Provide technical support and expertise to technicians during complex repairs or troubleshooting by collaborating with technicians to ensure accurate diagnostics, efficient repairs, and effective utilization of technical resources
• Compliant with safety regulations and company policies to maintain a safe working environment for all employees. Promote adherence to safety protocols, equipment handling, and relevant industry standards within the service department

Qualifications

• Excellent communication skills
• Good organizational skills
• Good computer skills
• Dedicated to customer satisfaction
• Knowledge of Microsoft Office
• Experience as a diesel/automotive technician considered an asset
• Previous experience in managing or supervising a team is considered an asset
• Previous experience working in a service department is preferred
• CDK/ADP software knowledge is considered an asset
• A problem solver

Compensation

• Competitive industry salary, based on experience and qualifications
• Paid training opportunities
• Holiday/training bonuses
• Boot allowance
• Paid vacation/personal days
• Group health benefit plan
• RRSP benefit plan

We thank all those who respond. However, only those given further consideration will be notified