Service Advisor

Tirecraft; Port Hope; Hybrid; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Health & Dental

EAP

Employee Purchase Program

Birthday off with pay

Certifications available

ESOP / Ownership potential

Job summary

Port Hope Tirecraft in Port Hope, ON, is seeking a Service Advisor to connect customers with automotive solutions and manage service processes at the front counter and over the phone.

The role emphasizes problem-solving, customer care, and team collaboration within a busy shop. An hourly wage range is offered, reflecting experience and contributions to service excellence.

Qualifications

• Leadership experience in a supervisory or senior adviser role.
• Strong communication skills, both verbal and written.
• Valid driver’s license with a clean driving record.
• Proficiency with point-of-sale and basic computer systems.
• Basic mechanical and tire industry understanding.

Responsibilities

• Write up work orders for sales and service transactions and submit to technicians.
• Handle service calls and dispatch Tire Service Techs as needed.
• Invoice products and services and process payments promptly.
• Engage customers at the front counter and over the phone to ensure top service.
• Monitor service flow to maintain first-in, first-out efficiency.
• Assist Store Manager with product selection and inventory inquiries.

Skills

Leadership

Communication

Driver's license

Computer literacy

Mechanical knowledge

Tire industry knowledge

Job description

Service Advisor

Port Hope Tirecraft, Port Hope ON

Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets unparalleled service!

We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry.

This is an hourly position with wages ranging from $22.00-$28.00, based on experience.

Helping Canadians Get Ahead

Core Values:

Be the Hero: Go the extra mile, making someone’s day, be humble, offering plus ones (+1).

Be Positive: Passion, pride, dedicated, fun.

Be Better: Get stuff done, desire to improve, willing to learn, try new things, great ideas, opportunity, insightful, continuous improvement.

Do the Right Thing: Honest, no BS, team player, customer first. “Everyone Gets Home Safe”

Benefits

• Benefits Package including Health and Dental coverage + more
• Employee Assistance Program (EAP)
• Employee Purchase Program
• Birthday off with pay
• Ministry Certification(s) available
• Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
• Monitor all service activities to ensure work is completed on a “first in – first out” basis and that it is completed in a timely manner.
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable and clean appearance.

Qualifications

• Previous experience in a leadership position
• Previous experience in retail and commercial tire/automotive industry an asset
• Valid Driver’s License with a clean abstract
• Computer literate
• Basic mechanical and tire understanding
• Strong communication skills (verbal and written)

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.