Warehouse Customer Support Coordinator

Finning International; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Job summary

Finning Canada is hiring a Customer Service Representative for the Edmonton Regional Distribution Centre. The role focuses on delivering an exceptional customer experience by serving as the link between customers, transportation providers, shipping teams, and warehouse operations to move parts orders from order to delivery.

Ideal candidates will have strong communication skills, 3–5 years in warehousing/logistics or related fields, and the ability to handle high-volume tasks in a fast-paced

Qualifications

• Strong communication skills, both written and verbal.
• Excellent customer service and relationship-building abilities.
• Strong organizational and time management skills with exceptional attention to detail.

Responsibilities

• Respond to incoming customer calls, emails, website inquiries and voicemails.
• Provide timely, accurate information and solutions to customer questions and concerns.
• Identify root causes and work toward effective resolutions.
• Maintain regular communication with customers regarding order status.
• Record feedback and coordinate follow-up with relevant teams.
• Build positive relationships with internal and external customers.

Skills

Strong communication

Customer service

Relationship building

Time management

Problem solving

Team oriented

Independent worker

Sense of urgency

Education

High School Diploma or equivalent

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent

Position Overview

Edmonton Regional Distribution Centre | Edmonton, AB Full-Time, Permanent | 7x7 Shift At Finning, we believe great customer service is about more than answering questions. It's about building relationships, solving problems, and ensuring customers receive the support they need when they need it. We're looking for a Customer Service Representative to join our Edmonton Regional Distribution Centre team and play a key role in delivering an exceptional customer experience. This position is ideal for someone who thrives in a fast-paced warehouse and distribution environment, enjoys working with customers, and takes pride in finding solutions. You'll be the link between customers, transportation providers, shipping teams, and warehouse operations to ensure parts orders move efficiently from order to delivery.

Job Description: What You’ll Do

Customer Service & Order Support

• Respond to incoming customer phone calls, emails, website inquiries, and voicemail messages
• Provide timely, accurate information and solutions to customer questions and concerns
• Listen carefully to identify the root cause of issues and work toward effective resolutions
• Maintain regular communication with customers regarding the status of their parts orders
• Record customer feedback, requests, and concerns and coordinate follow-up with the appropriate teams
• Build and maintain positive working relationships with internal and external customers
• Participate in daily and weekly operational meetings to support customer service objectives
• Coordinate with shipping and warehouse teams to help meet committed delivery dates
• Assist warehouse operations with \"hold until complete\" orders and related customer inquiries

Transportation & Logistics Coordination

• Track shipments and orders with third-party transportation providers
• Arrange courier pickups and transportation for customer orders
• Prepare and complete shipping documentation and paperwork
• Monitor deliveries and proactively communicate updates to customers

What You Bring

Skills & Qualifications

• Strong communication skills, both written and verbal
• Excellent customer service and relationship-building abilities
• Strong organizational and time management skills with exceptional attention to detail
• Ability to prioritize work and manage multiple tasks in a high-volume environment
• Strong problem-solving and critical-thinking skills
• Professional, collaborative, and team-oriented approach
• Self-motivated with the ability to work independently and adapt to changing priorities
• Demonstrated sense of urgency and commitment to delivering results

Experience & Education

• High School Diploma or equivalent
• Minimum 3-5 years of experience in warehousing, logistics, distribution, customer service, or a related field
• Experience coordinating shipments, deliveries, or transportation activities is considered an asset
• Previous experience within heavy equipment, transportation, oil & gas, industrial, equipment, or manufacturing industries is an asset
• Experience as a Parts Technician, Service Advisor, Mechanic

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.