Service Coordinator

Finning International; Edmonton; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Finning Canada is seeking a Service Coordinator in Edmonton, AB for a full-time, office-based role. You will be the central point between customers, planners, supervisors, technicians, and support teams to ensure service success from start to finish.

As a Service Coordinator, you’ll manage maintenance and repair projects through requests, invoicing, and closure, while tracking budgets, schedules, and documentation with a focus on accuracy and customer satisfaction.

Qualifications

• Strong communication and stakeholder relationship skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Analytical thinking and problem-solving capabilities.
• Customer-focused and collaborative approach.
• Proficiency with Microsoft Office applications and business systems.

Responsibilities

• Support the full lifecycle of maintenance and repair projects from initial service requests to invoicing and closure.
• Coordinate maintenance orders, review requests, and ensure information is complete and accurate.
• Collaborate with Repair Planners and Service Supervisors to keep progress on track.
• Track labour, parts, and billing changes; manage documentation and audit trails.
• Coordinate transportation, logistics, warranty processes, and project reviews.
• Communicate status and updates to customers and internal teams.

Skills

Communication skills

Organizational skills

Time management

Multitasking

Attention to detail

Analytical thinking

Customer-focused

MS Office proficiency

Education

Post-secondary education in Business Administration or related field

Tools

MS Office

Business systems

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Edmonton, AB | Full-Time | Monday to Friday | Office-Based

Build a Career That Keeps Industry Moving At Finning, you'll play an important role behind the scenes, ensuring equipment repairs, maintenance projects, and customer service activities run smoothly from start to finish.

As a Service Coordinator, you'll be the central point of coordination between customers, planners, supervisors, technicians, and support teams, helping drive an exceptional service experience while maintaining accuracy, efficiency, and accountability throughout the repair process.

This is an excellent opportunity for someone who enjoys organization, communication, project coordination, and problem-solving in a fast-paced service environment.

Job Description: What You'll Do

As a Service Coordinator, you'll support the full lifecycle of maintenance and repair projects, from initial service requests through to invoicing and closure.

Service Planning & Coordination

• Create and maintain Maintenance Customer Orders (MCOs) and work orders.
• Review service requests and ensure required information is complete and accurate.
• Coordinate credit approvals and customer documentation.
• Review service history, warranty information, maintenance records, and technical documentation.
• Apply marketing programs and service requirements where applicable.
• Ensure work scopes, budgets, and schedules align with approved quotations.
• Identify and elevate potential business, operational, or financial risks.
• Maintain documentation and audit trails within company systems.

Service Execution Support

• Partner with Repair Planners and Service Supervisors to ensure repairs progress efficiently.
• Keep systems and project records updated in real time.
• Process job adjustments, including labour, parts, and billing changes.
• Coordinate transportation, logistics, and third-party contractor requirements.
• Support warranty and goodwill claim processes.
• Schedule and support project review meetings throughout the repair lifecycle.
• Track commitments, action items, risks and timelines.
• Communicate project status and updates to key stakeholders.

Project Closure & Invoicing

• Ensure all required documentation is completed and accurate.
• Follow up on outstanding labour, parts, billing, inspection reports and supporting records.
• Support warranty claim submission requirements.
• Expedite closure activities and resolve documentation deficiencies.
• Prepare files for customer review and final invoicing.
• Process work order closures while maintaining service excellence standards.

Customer & Stakeholder Support

• Communicate regularly with customers and internal teams regarding repair status and progress.
• Respond to service, warranty, production, and customer inquiries.
• Participate in meetings and facilitate action-oriented discussions when required.
• Deliver a professional, customer-focused experience throughout the service process.

What You Bring

Required Skills

• Strong communication and stakeholder relationship skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Analytical thinking and problem-solving capabilities.
• A customer-focused and collaborative approach.
• Proficiency with Microsoft Office applications and business systems.

Preferred Experience

• Experience in a service coordination, project coordination, administration, operations or customer support role.
• Background in heavy equipment, construction, mining, oil & gas, forestry, manufacturing, transportation or related industries is considered an asset.
• Experience working with work orders, invoicing, service processes, scheduling, or warranty administration.
• Knowledge of project coordination principles including scope, schedule, risk, and stakeholder management.

Education & Qualifications

• Post-secondary education in Business Administration, Office Administration, Accounting, Project Coordination or a related field is preferred.
• Equivalent education and experience combinations will also be considered.
• Typically 2-4 years of experience in a coordination, service, project or operations support role.

Why Join Finning?

• Join a global leader in heavy equipment and power systems.
• Work alongside experienced industry professionals.
• Be part of a collaborative and supportive team environment.
• Opportunities for career development and growth.
• Competitive compensation and comprehensive benefits package.
• Make a direct impact on customer success and business performance.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

• Finning is the world largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
• Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.
• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.