Senior Technical Adoption Manager

Broadcom; Alberta; Remote; CAD 94,000 - 151,000; Full time

Job summary

A leading technology company seeks a Senior Technical Adoption Manager to drive customer success through VMware solutions. This remote role involves building long-term relationships with enterprise clients, ensuring they achieve their business objectives through effective technology adoption. The ideal candidate will possess strong technical and communication skills, with a focus on collaboration and customer engagement. Join a diverse team that values innovation and supports personal growth.

Qualifications

• 12+ years related experience required.
• Experience as a TAM, Solution Engineer, or IT consultant.

Responsibilities

• Drive customer success through VMware technology adoption.
• Create Success Plans and deliver technology roadmaps.
• Engage as a trusted advisor and recommend operational improvements.

Skills

Communication

Collaboration

Technical Skills

Education

Bachelor's degree

Tools

VMware

Job description

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Job Description :

TECHNICAL ADOPTION MANAGER

The Elevator Pitch : Why will you enjoy this new opportunity?

Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud Operating Model / Deployment? Do you possess strong business acumen and technical skills and can quickly learn VMware’s latest solutions? Does helping organizations achieve their business objectives through technology inspire you?

If so, we have the perfect job opportunity for you!

As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical, communication, and collaboration skills to help our customers succeed through the adoption of VMware's technology.

Joining our Customer Success Technical Adoption Management team, you will have the opportunity to bring your authentic self to work, make an impact, and drive change for our customers, products, and company. You will guide enterprise customers to onboard, adopt, and realize business value through success planning, execution, and technical guidance across the customer journey.

The TAM role is dynamic; you will interact daily with your assigned customers and impact their success. You will manage your schedule and priorities to help customers achieve their goals while maintaining a healthy work/life balance.

You will develop long-term relationships with customers, understanding their technical and business goals and how VMware’s solutions impact their results.

Success in the Role : What are the performance outcomes over the first 6-12 months?

In the first year, you will onboard into the TAM role and work with your assigned customers.

• Within one month: articulate customer business objectives and begin crafting a Success Plan.
• Engage as a trusted advisor, ensure best practices, recommend operational improvements, and proactively drive consumption and retention.
• Identify customer use cases, opportunities for adoption guidance, and conduct workshops.
• Present progress and achievements in Quarterly Business Reviews.
• Communicate VMware’s solutions effectively across all customer levels to drive value and strategy.
• Enhance your technical and soft skills through VMware’s training programs.

The Work : What will you do regularly?

You will work long-term with assigned customers, focusing on helping them achieve their outcomes using VMware technology. Your activities include:

• Leverage your customer-facing experience (e.g., TAM, Solution Engineer, IT consultant).
• Map VMware solutions to customer requirements.
• Utilize your expertise with VMware’s Multi-cloud products.
• Create Success Plans, deliver technology roadmaps, provide guidance, optimize operations, and share industry insights.
• Build relationships with CxO-level personnel and collaborate with VMware teams.
• Manage your customer plans and contribute to the global TAM community.

Team and Culture : What is the leadership and team culture like?

The organization supports team success, collaboration, and diversity. TAMs focus on strategic outcomes, customer success, and sharing best practices. The team values innovation, creativity, and community contribution, fostering a supportive environment where everyone’s growth matters.

Location :

Remote : This role is home-based near Vancouver, Calgary, or Ottawa, with up to 30% regional travel (local, out-of-state client visits, and conferences).

Experience / Education :

Bachelor's degree preferred; relevant experience may be considered in lieu. Requires 12+ years related experience.

Salary :

The annual base salary range is $94,000 - $151,000 (CAD).