Change and Adoption Manager, Digital Workplace

KPMG Canada; Kelowna; Remote; CAD 86,000 - 129,000; Full time

Job summary

Join a dynamic team focused on transforming the digital workplace! This role involves leading change management initiatives to enhance productivity and collaboration. You will design solutions tailored to business needs, engage stakeholders, and develop effective training programs. As part of a forward-thinking organization, you will have the opportunity to influence technology-driven changes and ensure a smooth transition for users. If you have a passion for change management and a strong understanding of organizational dynamics, this position is perfect for you.

Qualifications

• 5+ years in change management consulting or related roles.
• Hands-on experience in training and communication in tech environments.

Responsibilities

• Lead business needs discovery and solution workshops.
• Develop change management plans for technology-driven changes.
• Enhance collaboration and productivity through tailored solutions.

Skills

Change Management

Communication Skills

Analytical Skills

Microsoft Productivity Tools

Training Program Design

Education

Diploma in Organizational Change Management

Diploma in Learning and Development

Diploma in Computer Science

Diploma in Information Technology

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Digital Workplace team is seeking a Manager, Change and Adoption for digital workplace solutions. This team supports the firm’s needs by providing solutions that enhance productivity, collaboration, knowledge management, change management, and user experience. These solutions aim to enable KPMG employees with effective technology and knowledge tools that drive value for KPMG and its clients.

What You Will Do

• Design and lead business needs discovery and solution workshops.
• Conceptualize and propose solutions tailored to business needs and challenges.
• Collaborate with engagement teams and other business units to optimize application use for achieving desired outcomes.
• Enhance collaboration, productivity, and technical capabilities by providing appropriate solutions based on business needs.
• Identify and assess end-user impacts due to technology-driven changes and develop suitable change management plans.

What You Bring To The Role

• Diploma in Organizational Change Management, Learning and Development, Computer Science, Information Technology, or related field.
• 5+ years of experience in adoption and change management consulting, professional services, or related roles.
• Relevant certifications in change management (e.g., Prosci) are advantageous.
• Hands-on experience in change management, training, and communication, preferably within a digital workplace or technology-driven environment.
• Strong understanding of change management principles.
• Expertise in Microsoft productivity tools.
• Excellent communication and interpersonal skills, capable of engaging and influencing stakeholders at all levels.
• Proven ability to design and deliver effective training programs and materials.
• Strong analytical and problem-solving skills to assess and address user needs and concerns.

This role requires fluency in English, both written and oral. The successful candidate will support or collaborate with English-speaking colleagues or stakeholders across our English-speaking provinces.

KPMG BC Region Pay Range

The base salary range for this position is $86,000 to $128,500, potentially including bonuses. The exact salary offer will be determined based on location, skills, competencies, and qualifications. KPMG also offers a comprehensive Total Rewards program.

Supporting Your Success

Our Values, The KPMG Way

• Integrity: We do what is right.
• Excellence: We continually learn and improve.
• Courage: We think and act boldly.
• Together: We respect each other and draw strength from our differences.
• For Better: We focus on what matters.

KPMG in Canada is committed to being an equal opportunity employer, fostering an inclusive, respectful, and barrier-free workplace where everyone can reach their full potential. We value diversity and encourage all qualified candidates to apply, bringing their whole selves to work.

Adjustments and Accommodations

We are dedicated to an inclusive recruitment process where all candidates can thrive. Adjustments (informal requests) and accommodations (formal requests) are available throughout the process, tailored to individual needs and role requirements. To request support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.