Change and Adoption Manager, Digital Workplace

KPMG Canada; Waterloo; Remote; CAD 86,000 - 129,000; Full time

Job summary

An established industry player is seeking a Change and Adoption Manager to enhance digital workplace solutions. This role focuses on empowering employees through effective technology and knowledge tools, ensuring productivity and collaboration. You will lead workshops to identify business needs, propose tailored solutions, and develop change management plans to support technology-driven changes. Join a diverse team dedicated to turning insights into opportunities, and be part of a company that values integrity, excellence, and collaboration.

Qualifications

• 5+ years in adoption and change management consulting.
• Relevant certifications in change management are a plus.

Responsibilities

• Design and lead business needs discovery workshops.
• Collaborate to optimize application usage for desired outcomes.

Skills

Change Management

Training and Communication

Analytical Skills

Microsoft Productivity Tools

Interpersonal Skills

Education

Diploma in Organizational Change Management

Diploma in Learning and Development

Diploma in Computer Science

Diploma in Information Technology

Job description

Change and Adoption Manager, Digital Workplace

Join to apply for the Change and Adoption Manager, Digital Workplace role at KPMG Canada.

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Digital Workplace team is seeking a Manager, Change and Adoption, to support digital workplace solutions that enhance productivity, collaboration, knowledge management, change management, and user experience. These solutions aim to empower KPMG employees with effective technology and knowledge tools to generate value for the firm and its clients.

What You Will Do

• Design and lead business needs discovery and solution workshops.
• Conceptualize and propose solutions tailored to business needs and challenges.
• Collaborate with engagement teams and other business units to optimize application usage for desired outcomes.
• Enhance collaboration, productivity, and technical capabilities by providing appropriate solutions based on business needs.
• Identify and assess end-user impact from technology-driven changes and develop suitable change management plans.

What You Bring To The Role

• Diploma in Organizational Change Management, Learning and Development, Computer Science, Information Technology, or a related field.
• 5+ years of experience in adoption and change management consulting, professional services, or related roles.
• Relevant certifications in change management (e.g., Prosci) are a plus.
• Hands-on experience in change management, training, and communication within digital workplace or tech-driven environments.
• Strong understanding of change management principles.
• Expertise in Microsoft productivity tools.
• Excellent communication and interpersonal skills to engage and influence stakeholders at all levels.
• Proven ability to design and deliver effective training programs and materials.
• Strong analytical and problem-solving skills to assess and address user needs and concerns.

This role requires fluency in English, supporting collaboration with English-speaking colleagues and stakeholders across regions.

KPMG BC Region Pay Range

The base salary range is $86,000 to $128,500, potentially including bonuses, based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values - The KPMG Way

• Integrity — doing what is right
• Excellence — continuous learning and improvement
• Courage — thinking and acting boldly
• Together — respecting and drawing strength from differences
• For Better — doing what matters

KPMG Canada is committed to diversity, inclusion, and providing accessible recruitment processes. Candidates can request accommodations at any stage by contacting KPMG’s Employee Relations Service team.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology