Senior Enterprise Customer Success Manager - Remote

PointClickCare; Ottawa; Remote; CAD 85,000 - 120,000; Full time

Job summary

PointClickCare, a leader in healthcare SaaS, seeks a Senior Customer Success Manager in Canada to manage enterprise client partnerships and drive value realization. You will engage with C-level stakeholders, align outcomes with executives, and lead cross-functional teams to ensure renewal and expansion across a growing enterprise book.

You will leverage a data-driven approach, maintain strong client relationships, and act as a trusted advisor to executives while working in a remote environment

Qualifications

• Business consulting background and enterprise mindset.
• Experience in a SaaS/tech customer-facing role.
• Healthcare sales/account management/customer success experience with a focus on enterprise customers.

Responsibilities

• Manage and provide world-class partnerships to clients.
• Ensure clients optimize value of PointClickCare’s solutions.
• Own and deliver joint customer success plans to expand relationships.
• Act as a Trusted Advisor and provide strategic guidance to Executive leadership.
• Provide early warning and turnaround strategies to mitigate churn.

Skills

Enterprise knowledge

Customer relationship management

Executive engagement

Data analysis

Strong communication

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Gainsight

Job description

PointClickCare, a leader in healthcare SaaS, seeks a Senior Customer Success Manager in Canada to manage enterprise client partnerships and drive value realization. You will engage with C-level stakeholders, align outcomes with executives, and lead cross-functional teams to ensure renewal and expansion across a growing enterprise book.

You will leverage a data-driven approach, maintain strong client relationships, and act as a trusted advisor to executives while working in a remote environment