Senior Customer Success Manager — Enterprise SaaS Growth

Staffbase; Vancouver; Hybrid; CAD 100,000 - 110,000; Full time

Benefits offered by this job

Long-term incentive plan (LTIP)

Hybrid work model with $2400 annual.

31 vacation days + August Fridays off

Health plan (dental & vision) & Paid p

RRSP plan with company match

Job summary

Staffbase is hiring a Senior Customer Success Manager for North America to lead strategic relationships with mid-to-large enterprise customers. You will drive platform adoption, protect renewals, and partner with cross-functional teams to expand footprint.

You’ll own a portfolio, conduct business reviews, and guide onboarding from rollout to ongoing engagement while mitigating risks and seizing expansion opportunities.

Qualifications

• 3–6 years in Customer Success, Account Management, or related roles.
• Proven renewals experience.
• Strong communication and relationship-building skills.
• Experience managing a portfolio of accounts.
• Familiarity with SaaS adoption metrics.
• Self-motivated with ownership.
• Cross-functional collaboration with internal teams.

Responsibilities

• Own and manage a book of enterprise customers with success plans.
• Lead regular business reviews with customer teams.
• Guide onboarding, rollout, and long-term adoption of Staffbase.
• Identify and mitigate risk; collaborate with Product, Support, and Sales.
• Identify expansion opportunities with Account Executives.
• Advocate for customer needs and provide product feedback.
• Serve as trusted partner for platform adoption and engagement.

Skills

Customer Success

Account Management

Renewals

Communication

Portfolio Management

SaaS Metrics

Collaboration

Growth Mindset

Job description

Staffbase is hiring a Senior Customer Success Manager for North America to lead strategic relationships with mid-to-large enterprise customers. You will drive platform adoption, protect renewals, and partner with cross-functional teams to expand footprint.

You’ll own a portfolio, conduct business reviews, and guide onboarding from rollout to ongoing engagement while mitigating risks and seizing expansion opportunities.