Growth-Minded SaaS Account Manager (Hybrid)

Rippling; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Rippling is seeking a self-driven, growth-minded account manager to join our hybrid-remote Account Management team in Toronto. You’ll own a book of business, drive adoption, retention and revenue growth, and act as the CEO of your customer portfolio.

You will proactively engage customers, consult on HR/IT/Finance needs, and manage a pipeline of cross-sell and renewals, while collaborating with product and support teams to secure long-term commitments.

Qualifications

• 3+ years of SaaS account management, sales, or quota carrying customer success experience.
• Proven track record of meeting and exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win over customers and close deals.
• Experience running a structured sales process and discovery/demo meetings.
• Proven ability to build and maintain long-term commercial relationships.
• Excellent communication skills with strong interpersonal instincts.
• Highly organized, self-motivated, and detail-oriented with strong follow-through.

Responsibilities

• Engage customers in your book during key lifecycle events such as go-live, renewals, and quarterly business reviews.
• Consult with clients to understand HR, IT, Finance, and global workforce needs using a solutions-based approach.
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
• Negotiate and coordinate procurement and contract execution with customers.
• Build and manage a pipeline of cross-sell, upgrades, and renewals toward monthly targets.
• Demonstrate Rippling product knowledge and adoption through playbooks and prospecting.
• Collaborate with product, support, and customer ops to ensure long-term customer success.
• Take an entrepreneurial approach to the role.

Job description

Rippling is seeking a self-driven, growth-minded account manager to join our hybrid-remote Account Management team in Toronto. You’ll own a book of business, drive adoption, retention and revenue growth, and act as the CEO of your customer portfolio.

You will proactively engage customers, consult on HR/IT/Finance needs, and manage a pipeline of cross-sell and renewals, while collaborating with product and support teams to secure long-term commitments.