Retail Operations Manager

Placements24; Kimberley; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Career development

Dynamic work environment

Job summary

Placements24 in Kimberley is seeking a skilled Retail Operations Manager to oversee our Kimberley store. You will manage staff, drive sales, control inventory, and uphold strong customer service and visual merchandising standards.

The role requires 3+ years in retail leadership, excellent communication, and the ability to implement company strategies while maintaining profitability in a dynamic retail environment.

Qualifications

• 3+ years of experience in Retail Operations Management.
• Track record in driving sales and store profitability.
• Strong knowledge of merchandising, inventory control, and customer service.
• Excellent leadership and communication skills.

Responsibilities

• Oversee daily retail store operations including sales, service, inventory, and visual merchandising.
• Lead, train, and motivate the retail team to achieve targets.
• Develop strategies to increase traffic, sales, and profitability.
• Ensure compliance with policies and standard operating procedures.
• Manage stock levels, conduct stock takes, and reduce loss.
• Address customer inquiries and resolve complaints effectively.

Skills

Leadership

Customer service

Inventory management

Merchandising

Job description

About the Role

Our client is seeking a skilled and customer-focused Retail Operations Manager to oversee their retail operations in Kimberley . This position is responsible for ensuring the efficient and profitable operation of the retail store, managing staff, driving sales, and maintaining high standards of customer service and visual merchandising. You will play a critical role in implementing company strategies, managing inventory, and fostering a positive shopping experience. The ideal candidate will have a strong background in retail management, excellent leadership qualities, and a passion for delivering exceptional customer service.

Key Responsibilities

• Manage all aspects of daily retail store operations, including sales, customer service, inventory management, and visual merchandising.
• Lead, train, and motivate the retail team to achieve sales targets and provide outstanding customer experiences.
• Develop and implement strategies to drive store traffic, increase sales, and maximize profitability.
• Ensure the store adheres to company policies, visual merchandising standards, and operational procedures.
• Manage inventory levels, conduct stock takes, and minimize stock loss.
• Handle customer inquiries and resolve complaints effectively to ensure customer satisfaction.

Requirements

• Proven experience (3+ years) in Retail Operations Management or a similar retail leadership role.
• Demonstrated success in driving sales and managing store profitability.
• Strong understanding of retail merchandising, inventory control, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage staff, schedules, and operational budgets effectively.
• Passion for retail and delivering exceptional customer experiences in Kimberley .

Benefits

• Competitive salary and potential for performance-based bonuses.
• Employee discounts and other retail perks.
• Opportunities for training and career advancement within the retail sector.
• A dynamic and engaging work environment. Supportive management and team.