Customer Service Representative - Retail Operations

Placements24; Kimberley; Hybrid; CAD 13,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Medical aid contributions

Employee discounts

Hybrid work model

Training and development

Paid time off

Job summary

Placements24 is assisting a retail group based in Kimberley, South Africa, in recruiting a Customer Service Representative to provide exceptional support to customers across phone, email, and in-person channels.

The role emphasizes strong communication, patience, and a customer-first mindset in a hybrid work setting with opportunities for growth and development within the retail operations.

Qualifications

• Previous experience in a customer service or retail role is preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and a friendly, approachable attitude.
• Ability to remain calm and professional under pressure.
• Proficiency in using basic computer systems and POS software.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Address customer complaints and resolve issues efficiently, escalating when necessary.
• Provide information about products, services, promotions, and store policies.
• Process customer orders, returns, exchanges, and refunds accurately.
• Maintain customer records by updating account information in the CRM system.
• Assist customers with navigating store offerings and finding desired products.
• Gather customer feedback and report insights to management for service improvement.
• Follow communication procedures, guidelines, and policies.
• Contribute to a positive and collaborative team environment.

Skills

Customer service

Retail experience

Communication skills

Multitasking

Time management

Problem solving

Tools

POS software

CRM system

Basic computer skills

Job description

About the Role

Our client, a well-established retail group, is seeking a diligent and customer-focused Customer Service Representative to join their team in Kimberley, Northern Cape . This role is vital in providing exceptional support to customers, ensuring their inquiries are handled efficiently and professionally. You will be the first point of contact for customers, addressing concerns, processing requests, and maintaining a positive brand image. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong commitment to customer satisfaction. This is an excellent opportunity to build a career within the retail sector and contribute to a reputable organization. Join us in Kimberley, Northern Cape and make a difference in every customer interaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Address customer complaints and resolve issues efficiently, escalating when necessary.
• Provide information about products, services, promotions, and store policies.
• Process customer orders, returns, exchanges, and refunds accurately.
• Maintain customer records by updating account information in the CRM system.
• Assist customers with navigating store offerings and finding desired products.
• Gather customer feedback and report insights to management for service improvement.
• Follow communication procedures, guidelines, and policies.
• Contribute to a positive and collaborative team environment.

Requirements

• Previous experience in a customer service or retail role is preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and a friendly, approachable attitude.
• Ability to remain calm and professional under pressure.
• Proficiency in using basic computer systems and POS software.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively.
• Must be able to work in Kimberley, Northern Cape and adhere to hybrid work expectations.
• A genuine desire to help customers and provide outstanding service.

Benefits

• Our client offers a competitive salary, commensurate with experience.
• Benefits include medical aid contributions and access to employee discounts on products.
• This role offers a hybrid work model, providing a balance between office-based duties and remote flexibility.
• Opportunities for training and professional development within the retail operations are available.
• Paid time off, including annual leave and sick leave, is provided.
• Join a supportive team and contribute to a company known for its commitment to quality and customer care.
• The role is based in Kimberley, Northern Cape , offering a chance to work within a growing local economy.