Senior Program Manager (Group Benefits Insurance / Claims)

Recruit Action inc.; Southwestern Ontario; On-site; CAD 25,000 - 36,000; Full time

Job summary

Adecco Waterloo, ON is seeking an Operations Coordinator to support a busy team. The role focuses on documentation, scheduling, metrics tracking, and process improvements across the organization.

You will handle administrative tasks, prepare reports and presentations, coordinate meetings, process invoices, and assist with inventory control and onboarding. This temporary full-time position requires a professional and detail-oriented approach in a fast-paced setting.

Qualifications

• College diploma or bachelor's degree preferred in a related field.
• Minimum 2 years of administrative or operations support experience.
• Strong knowledge of Microsoft Office Suite and data reporting.

Responsibilities

• Provide administrative support to operations management and staff.
• Maintain and update operational records, databases, and documentation.
• Prepare reports, presentations, and correspondence as required.
• Monitor and track operational performance metrics and generate regular reports.
• Coordinate schedules, meetings, and operational activities.
• Process invoices, purchase orders, and other operational documentation.
• Assist with inventory control, data entry, and record management.
• Liaise with internal departments, clients, vendors, and suppliers.
• Ensure compliance with company policies, procedures, and safety standards.
• Support onboarding and training coordination for new employees.
• Identify opportunities to improve administrative and operational processes.
• Handle confidential information with professionalism and discretion.

Skills

Excel

Word

Outlook

PowerPoint

MS Office

Education

College diploma or Bachelor's degree in Business Administration / Operations Management or related field

Tools

ERP systems

CRM systems

Job description

Adecco is currently hiring an Operations Coordinator to join a busy team in Waterloo, ON. This opportunity is ideal for professionals with backgrounds in operations support, business administration, inventory control, reporting, project coordination, and administrative operations.

In this role, you will provide essential support to day-to-day operations by managing documentation, coordinating schedules and meetings, tracking performance metrics, processing operational records, and helping drive efficient business processes across the organization.

Pay Rate: $22/hour

Location: Waterloo, ON

Shift: Mondays to Fridays | 8:30 AM - 4:30 PM

Job type: Temporary | Full-time

Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

• Provide administrative support to operations management and staff.
• Maintain and update operational records, databases, and documentation.
• Prepare reports, presentations, and correspondence as required.
• Monitor and track operational performance metrics and generate regular reports.
• Coordinate schedules, meetings, and operational activities.
• Process invoices, purchase orders, and other operational documentation.
• Assist with inventory control, data entry, and record management.
• Liaise with internal departments, clients, vendors, and suppliers.
• Ensure compliance with company policies, procedures, and safety standards.
• Support onboarding and training coordination for new employees.
• Identify opportunities to improve administrative and operational processes.
• Handle confidential information with professionalism and discretion.

Qualifications and Skills:

• College diploma or bachelor's degree in Business Administration, Operations Management, or a related field preferred.
• Minimum 2 years of administrative or operations support experience.
• Strong knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience with ERP, CRM, or operational management systems is an asset.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Problem-solving and analytical skills.
• Must be legally eligible to work, and reside in Canada

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.