Senior Manager, Business Enablement & Controls

American Express; Toronto; On-site; CAD 80,000 - 130,000; Full time

Job summary

An established industry player seeks a Senior Manager for Business Enablement & Controls to lead initiatives that enhance operational risk management. This dynamic role involves collaborating across various enterprise functions to strengthen governance and controls while managing a high-performing team. The successful candidate will play a pivotal role in driving strategic reviews, project delivery, and stakeholder engagement, ensuring that business controls are elevated to meet regulatory standards. Join a forward-thinking organization that values diversity and offers comprehensive benefits to support your professional growth and well-being.

Benefits

Competitive Salaries

Bonuses

Comprehensive Health Benefits

Flexible Work Arrangements

Parental Leave Policies

Career Development Opportunities

Wellness Centers

Counseling Services

Qualifications

• 5+ years leading complex processes or initiatives.
• Strong business acumen and strategic thinking skills.

Responsibilities

• Establish enhanced first line controls and strengthen governance.
• Lead ICS control programs and coordinate testing with stakeholders.

Skills

Strategic Thinking

Process Management

Stakeholder Engagement

Leadership

Collaboration

Education

University Degree

PMP Certification

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues committed to supporting our customers, communities, and each other. Here, you’ll learn and grow, creating a career that’s meaningful to you, supported by benefits, programs, and flexibility for your personal and professional life.

At American Express, your contributions, leadership, and impact are recognized. Every colleague has the opportunity to share in the company’s success. We strive to uphold our company values and our promise to provide the world’s best customer experience daily, all within an environment where everyone is seen, heard, and belongs.

How will you make an impact in this role?

The Senior Manager, Business Enablement & Controls is a dynamic, fast-paced role requiring an enterprise-minded individual who can collaborate across all levels of the Amex Canada organization. As a key member of the International Card Services (ICS) Business Enablement & Controls team, the successful candidate will focus on strengthening controls to reduce business risk by working directly with a broad set of enterprise stakeholders across 1st, 2nd, and 3rd line functions.

The role involves achieving the following objectives:

1. Elevate business controls and reduce operational risk.
2. Enhance coordination across all lines of business and regulatory programs.
3. Serve as a control center of excellence and consultation for ICS colleagues.
4. Support control requirements across initiatives, remediations, and action plans.

The responsibilities include:

• Establishing Enhanced First Line Controls
  • Strengthening governance and controls locally.
  • Partnering with enterprise teams on new control requirements.
  • Creating theme analyses and managing cross-functional action plans.
  • Developing and leading new first-line testing programs.
• Leading ICS Control Programs, Exams & Testing
  • Supporting ICS colleagues on control management priorities.
  • Coordinating testing and exams with internal and external stakeholders.
• Building Subject Matter Expertise & Execution Excellence
  • Deepening governance and technical expertise within ICS.
  • Partnering on new workstreams and action plans.
• People Management
  • Hiring, leading, and developing a diverse, high-performing team.

Qualifications:

• 5+ years leading complex processes or initiatives, with 3+ years leading high-performing teams.
• Strong business acumen, strategic thinking, and process management skills.
• Proven track record in strategic reviews, project delivery, and stakeholder engagement.
• Ability to develop action plans and manage interdependent processes.
• Effective collaborator with credibility among stakeholders.
• Experience thriving in a matrixed organization and influencing others.
• Proven leadership in fast-paced roles and change management.
• University degree or equivalent; PMP certification is an asset.

We support our colleagues' well-being through benefits and programs covering physical, financial, and mental health, including:

• Competitive salaries and bonuses
• Financial and retirement support
• Comprehensive health benefits
• Flexible work arrangements
• Parental leave policies
• Wellness centers and counseling
• Career development opportunities

We are committed to an inclusive, accessible workplace that respects all individuals and provides equal employment opportunities. If you require accommodation due to a disability, please contact our Recruiter.

Employment is contingent upon successful background verification, in accordance with applicable laws.