Manager, Business Enablement & Controls

American Express; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for Business Enablement & Controls. This role is pivotal in strengthening controls and reducing business risks across various functions. The successful candidate will collaborate with diverse stakeholders, enhance operational efficiency, and lead a high-performing team. With a focus on strategic thinking and process management, this position offers a unique opportunity to make a significant impact in a fast-paced environment. Join a forward-thinking company that values integrity, diversity, and the holistic well-being of its employees.

Benefits

Competitive Base Salaries

Bonus Incentives

Comprehensive Medical Benefits

Flexible Working Model

Generous Paid Parental Leave

Career Development Opportunities

Free Access to Wellness Centers

Confidential Counseling Support

Qualifications

• 5+ years leading complex processes and cross-functional initiatives.
• Proven track record in strategic reviews and project delivery.
• Strong people leadership skills and ability to manage teams.

Responsibilities

• Elevate business controls and reduce operational risk.
• Lead ICS control programs and ensure robust testing oversight.
• Hire and develop a diverse, high-performing team.

Skills

Strategic Thinking

Process Management

Time Management

Collaboration

Change Management

Education

University Degree

PMP Certification

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The role ofManager, Business Enablement & Controls is a dynamic, fast-paced role that requires an individual with an enterprise-mindset who can work collaboratively across all levels of the Amex Canada organization. As a core member of the newly established International Card Services (ICS) Business Enablement & Controls team, the successful candidate will be focused on strengthening & elevating our controls to reduce business risk by working directly with a broad set of enterprise stakeholders across 1st, 2nd and 3rd line functions.

TheManager, Business Enablement & Controls will play a key role in helping achieve the following objectives:

1. Elevate business controls and reduce operational risk.
2. Enhance coordination and management across all lines of business (first, second and third) as well as regulatory programs.
3. Act as a control centre of excellence & consultation function for ICS colleagues.
4. Support the execution of control requirements across ongoing initiatives, remediations, and action plans.

TheManager, Business Enablement & Controls will help to achieve the above objectives across key areas, including (but not limited to): AML/KYC, Business Exams & Testing, TLM, and Offer, Benefit, & Rewards.

The successful candidate will be responsible for the following:

1. Establishing Enhanced First Line Controls
   • Strengthen local end-to-end governance and controls.
   • Partner with Enterprise Teams to implement new control requirements.
   • Create comprehensive theme analysis and centralize ownership of cross-functional action plans.
   • Develop and lead new first line testing programs.
2. Lead & Support ICS Control Programs, Exams & Testing
   • Elevate support for ICS colleagues across control management priorities by coordinating across Compliance, Risk, Control Management, and Internal Audit requirements.
   • Ensure robust coordination and oversight for ICS wide testing and exams with internal and external stakeholders.
3. Build Subject Matter Expertise & Execution Excellence
   • Deepen subject matter expertise (governance, technical) across ICS to support colleagues with existing and new risk and control requirements.
   • Establish a centre of execution excellence to partner with ICS and Enterprise Control functions on new workstreams and action plans.
4. People Management
   • Hire, lead and develop a diverse, high performing team by managing, coaching, and inspiring the development of direct report(s).

Qualifications:

• 5+ years of experience leading complex processes and / or cross-functional initiatives.
• High level of business acumen & natural curiosity, excellent strategic thinking, process management and time management skills.
• Proven track record of leading comprehensive strategic reviews, developing recommendations, and delivering successful projects.
• Ability to develop clear action plans and drive processes with numerous inter-dependencies.
• Strong collaborator with the ability to establish and build credibility with key stakeholders.
• Demonstrated ability to thrive within a highly matrixed organization, capable of influencing and building internal alignment.
• Track record of achievement in a fast-paced, dynamic role.
• Proven people leadership skills, leading teams and change management programs to achieve desired outcomes.
• University degree or equivalent combination of education and business experience.
• PMP Certification an asset.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.