Mac OS and Hardware Support Specialist

KTek Resourcing; Brampton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technology support company in Brampton is looking for a Mac OS and Hardware Support Specialist to join their IT support team. This position requires providing advanced troubleshooting and hardware support for Mac OS environments, ensuring smooth operations for end users. Responsibilities include Tier 2/3 technical support, diagnosing and repairing hardware issues, and managing Apple mobile devices. Ideal candidates should be experienced and have a customer-focused approach.

Qualifications

• Experience in providing Tier 2/3 technical support for Mac OS environments.
• Proficient in diagnosing and repairing hardware issues for Macs and related peripherals.
• Ability to assist with setup, deployment, imaging, and lifecycle management of Mac devices.

Responsibilities

• Provide Tier 2/3 technical support for Mac OS environments.
• Diagnose and repair hardware issues for Macs and related peripherals.
• Support Apple mobile devices in conjunction with Mac OS environments.

Skills

Advanced Mac OS Support

Hardware Troubleshooting

Customer Service

Job description

Job Title:- Mac OS and Hardware Support Specialist

Location:- Brampton, ON

Position Overview

We’re seeking an experienced and customer-focused Mac OS and Hardware Support Specialist to join our dynamic IT support team. You will provide advanced troubleshooting and hardware support for Mac OS environments, ensuring that end users have reliable, secure, and high-performing systems. Your role will be essential in bridging technical expertise and exceptional service, helping to maintain a seamless user experience across the organization.

Key Responsibilities

Advanced Mac OS Support

• Provide Tier 2/3 technical support for Mac OS environments, addressing issues with operating systems, hardware, software, and configurations.
• Perform Mac OS installations, upgrades, and patching, ensuring that endpoints meet corporate security and compliance standards.
• Configure and manage Mac-specific settings, preferences, and security features to support user productivity and data protection.

Hardware Troubleshooting & Support

• Diagnose and repair hardware issues for Macs (desktops, laptops) and related peripherals (monitors, docking stations, printers, etc.).
• Assist with setup, deployment, imaging, and lifecycle management of Mac devices.
• Liaise with vendors and third-party service providers for hardware repairs and warranty claims.
• Support Apple mobile devices (iPhones, iPads) in conjunction with Mac OS environments.
• Ensure seamless integration of mobile and desktop environments, including secure access and application management.