Senior IT Infrastructure & End-User Services Leader

Irving Oil Ltd.; Saint John; Hybrid; CAD 115,000 - 184,000; Full time

Benefits offered by this job

Fitness facility access

Annual bonus plan

Pension plan

Parking allowance

Flexible Benefits Plan (3 levels)

Paid vacation

Option to purchase additional vacation

Wellness allowance

Employee & Family Assistance Program

Paid volunteer day

Volunteer opportunities

Donation matching program

Job summary

Irving Oil is seeking a senior IT Infrastructure leader to manage End User Services, Service Desk, Endpoint Management, and IAM across multiple regions. The role emphasizes alignment with corporate standards, security, and scalable support for a global workforce.

You will guide enterprise infrastructure standards, oversee service delivery, and drive improvements in user experience, governance, and vendor management within a family-owned energy group.

Qualifications

• Experience with enterprise infrastructure and global service delivery.
• Strong knowledge of IT service management frameworks.
• Experience with cybersecurity alignment in large organizations.

Responsibilities

• Lead and develop End User Services, Service Desk, Endpoint Management, and IAM teams across Canada, the US, and Ireland.
• Establish enterprise technology standards and governance for secure, scalable infrastructure.
• Oversee delivery and improvement of core infrastructure services and end-user computing environments.
• Lead implementation and optimization of physical security technologies across locations.
• Provide strategic direction for IT Service Desk operations and user experience.
• Direct endpoint management including software deployment, patching, lifecycle and vulnerability practices.
• Partner with Cyber Security to strengthen infrastructure security and compliance.
• Establish metrics and reporting on service performance and reliability.
• Manage vendor relationships, budgets, and investments while contributing to IT strategy.

Skills

End User Services

Endpoint Management

Active Directory

Identity and Access Mgmt

Vulnerability management

ServiceNow

Leadership

Communication

Education

University degree in Computer Science / IT / IS / Engineering

Tools

ServiceNow

Job description

Irving Oil is seeking a senior IT Infrastructure leader to manage End User Services, Service Desk, Endpoint Management, and IAM across multiple regions. The role emphasizes alignment with corporate standards, security, and scalable support for a global workforce.

You will guide enterprise infrastructure standards, oversee service delivery, and drive improvements in user experience, governance, and vendor management within a family-owned energy group.