Senior Manager, IT Infrastructure - Technology Services

Irving Oil Ltd.; Canada; On-site; CAD 115,000 - 184,000; Full time

Benefits offered by this job

Annual bonus plan

Pension plan

Parking allowance

Flexible benefits plan

Vacation with buy option

Wellness allowance

Volunteer days and donation matching

Job summary

Irving Oil Ltd. is seeking a Senior Manager, IT Infrastructure - Technology Services to lead End User Services, Service Desk, Endpoint Management, and IAM across Canada, the US, and Ireland. You will drive standards, governance, and secure, scalable operations aligned with enterprise security policies.

The role requires strong leadership, strategic thinking, and collaboration with Cyber Security to reduce risk while delivering a consistent employee technology experience.

Qualifications

• Minimum 10 years of progressive IT experience with at least 5 years in a leadership role.
• Experience leading enterprise infrastructure, end-user computing, IAM, cybersecurity, and global service delivery.
• Strong knowledge of End User Services and endpoint management.

Responsibilities

• Lead and develop End User Services, Service Desk, Endpoint Management, and IAM teams across Canada, the US, and Ireland.
• Establish and maintain enterprise technology standards, governance frameworks, and operational processes for secure, scalable infrastructure and support.
• Oversee delivery and continual improvement of core infrastructure services including telecommunications, wireless technologies, and collaboration tools.
• Direct endpoint management, including software deployment, OS patching, device lifecycle, and vulnerability management practices.
• Partner with Cyber Security to strengthen infrastructure security and regulatory compliance.
• Establish operational metrics and reporting to measure service performance and stakeholder satisfaction.

Skills

End User Services

Endpoint Management

Identity and Access Management

Active Directory

Vulnerability Management

IT Service Management (ITSM)

ServiceNow

Security Compliance

Education

University degree in Computer Science/Information Tech/IS/Engineering

Tools

ServiceNow

Active Directory

Job description

As a Senior Manager, IT Infrastructure - Technology Services, you will lead and coordinate infrastructure, end user services, service desk, endpoint management, and identity and access management teams across Canada, the United States, and Ireland. Your goal will be to deliver secure, reliable, and scalable technology services that support business operations while ensuring alignment with enterprise architecture, security standards, and organizational priorities. Your success will come from driving operational excellence, fostering collaboration across regions, and delivering consistent employee technology experience through standardized processes, governance, and service delivery models.What We Offer:Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a caféCompetitive Compensation – Including an annual bonus plan, pension plan, and parking allowanceFlexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.Paid Vacation – Plus an annual option to purchase additional vacation, tooWellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance ProgramOpportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching programYour Responsibilities:Lead and develop End User Services, Service Desk, Endpoint Management, and Identity and Access Management teams across Canada, the United States, and Ireland, ensuring alignment with corporate standards, business priorities, and cybersecurity requirementsEstablish and maintain enterprise technology standards, governance frameworks, and operational processes that enable secure, scalable, and consistent infrastructure and support servicesOversee the delivery and continual improvement of core infrastructure services, including telecommunications, wireless technologies, collaboration tools, and end-user computing environmentsLead the implementation, support, and optimization of physical security technologies, including access control, door security, and surveillance systems across multiple locationsProvide strategic direction for IT Service Desk operations, enhancing service quality, issue resolution, and overall employee technology experienceDirect endpoint management capabilities, including software deployment, operating system patching, device lifecycle management, compliance initiatives, and vulnerability management practicesPartner with Cyber Security teams to strengthen infrastructure security, reduce risk, and ensure compliance with corporate policies, industry standards, and regulatory obligationsEstablish operational metrics and reporting that measure service performance, system reliability, user satisfaction, and technology outcomes while providing insights to business and IT leadershipManage vendor relationships, budgets, resources, technology investments, and strategic initiatives while contributing to the development and execution of enterprise IT strategiesYour Skills:Strong knowledge of End User Services, Endpoint Management, Active Directory, Identity and Access Management, and vulnerability management within a complex enterprise environmentExperience with IT service management frameworks and tools, including ServiceNow, along with a solid understanding of service level agreements and service delivery best practicesKnowledge of physical security technologies, including access control systems, door security platforms, and surveillance camera systems supporting multi-site operationsStrong leadership, people management, and relationship-building skills with the ability to lead high-performing teams across diverse geographiesStrong analytical, problem-solving, and decision-making capabilities with the ability to prioritize effectively in a fast-paced environmentExcellent communication and stakeholder management skills with the ability to present technical concepts in business-friendly languageYour Experience:University degree in Computer Science, Information Technology, Information Systems, Engineering, or a related disciplineMinimum of 10 years of progressive experience in information technology, including at least 5 years in a leadership capacityExperience leading enterprise infrastructure, end-user computing, identity and access management, cybersecurity, and global service delivery functionsThe expected salary range for this position is $114,943 - $183,909. Placement within the range will be based on relevant experience, qualifications and skills.Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.Job Requirements - Work ExperienceJob Requirements - Education